THOMSON SpeedTouch 580 Installation And Setup Manual Download Page 37 | Manualshive

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Chapter 4

Internet Connection Troubleshooting

31

E-DOC-CTC-20050429-0061 v2.0

4 Internet Connection Troubleshooting

What to check

The first things to check if you cannot access the Internet, are:

Power

Hardware connections

LEDs

If the suggestions in this chapter do not resolve the Internet connection problem,
please contact your Service Provider.

For other problems (Wireless, Security, Management,....), refer to the SpeedTouch™
User’s Guide.

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Summary of Contents for SpeedTouch 580

Page 1: ...SpeedTouch 580 Wireless Residential ADSL Gateway Installation and Setup Guide Release R4 3 2...

Page 2: ......

Page 3: ...SpeedTouch 580 Installation and Setup Guide R4 3 2...

Page 4: ...es UNIX is a registered trademark of UNIX System Laboratories Incorporated Apple and Mac OS are registered trademarks of Apple Computer Incorporated registered in the United States and other countries...

Page 5: ...5 2 1 Setting Up your SpeedTouch 6 2 2 First Time Installation 7 2 2 1 Guided Installation 8 2 2 2 Manual Installation 17 2 3 The SpeedTouch Setup CD 19 2 4 SpeedTouch Connections Essentials 21 2 5 Co...

Page 6: ...0 ii 4 Internet Connection Troubleshooting 31 4 1 Checking the Hardware 32 4 2 LED Diagnostics 33 4 3 Web Diagnostics 35 4 4 SpeedTouch Setup CD Troubleshooting 37 4 5 Wireless Setup Troubleshooting 4...

Page 7: ...ew solutions but is also committed to improve its existing products For suggestions regarding this document please contact documentation speedtouch thomson net For more information on THOMSON s latest...

Page 8: ...About this Installation and Setup Guide 2 E DOC CTC 20050429 0061 v2 0...

Page 9: ...the SpeedTouch s Product name Model number Serial number Power requirements DSL variants The SpeedTouch comes in two ADSL flavours The ADSL POTS variant The SpeedTouch 580 connects to an analogue Plai...

Page 10: ...lash First the wizard will try to detect your SpeedTouch After connecting your computer the wizard will configure your SpeedTouch and if necessary your computer The Home Install Wizard was designed fo...

Page 11: ...ct a computer via USB you need a free USB port on the computer or a connected USB hub For wireless networking you will need a wireless 802 11 b g compatible client adapter for each computer you intend...

Page 12: ...surface where you want to place the SpeedTouch 2 Fasten two screws in the wall holes The screws should protrude five millimetres from the surface of the wall 3 Attach your SpeedTouch on the wall using...

Page 13: ...l Wizard as described in 2 2 1 Guided Installation on page 8 Mac OS X provided you will use a wired connection to your SpeedTouch Any operating system provided you have IP connectivity the Easy Setup...

Page 14: ...pare the SpeedTouch for connecting to the Internet IMPORTANT NOTICE Do not make any connections to your SpeedTouch until you are instructed to do so by the SpeedTouch Quick Installation Wizard and or...

Page 15: ...On the Welcome page click Next to continue 2 Select your SpeedTouch product from the list of supported devices Click Next to continue If you ran the CD on this computer before the Quick Installation...

Page 16: ...your SpeedTouch is turned on and initialized the final steps in the Quick Installation Wizard will Make sure that you have all information readily available to let the Home Install Wizard configure yo...

Page 17: ...lcome page click Next to continue 2 The Software License Agreement window appears You must accept before continuing Click Yes to accept 3 The SpeedTouch Home Install Wizard will check your system and...

Page 18: ...working plug a wireless card or adapter in your computer 5 Once the hardware is installed successfully and you are connected to the SpeedTouch the procedure continues with configuring your Internet co...

Page 19: ...ring the SpeedTouch and your computer on page 14 The factory default user is Administrator Its password is blank meaning you do not have to enter anything in the password field It is advisable to spec...

Page 20: ...SpeedTouch from unauthorised access you must provide a user name and password Each time a user wants to access a SpeedTouch management interface the user will be prompted to provide this user name and...

Page 21: ...ailable WPA for encrypting all wireless traffic 4 The procedure continues with the final steps of configuring your SpeedTouch and your computer Proceed with Finishing the Home Install Wizard on page 1...

Page 22: ...n page 35 The SpeedTouch CD Menu will be displayed See 2 3 The SpeedTouch Setup CD on page 19 for more information You will be redirected to the embedded SpeedTouch pages automatically unless you clea...

Page 23: ...isable proxy server on page 41 HTTP intercept Proceed as follows 1 Open a web browser Browse to an arbitrary web site for instance http www speedtouch com As long as no Internet connection has been se...

Page 24: ...ted service fill in the Internet Account settings PPP user name and password provided by your ISP Click Next 5 Fill in the SpeedTouch Security user name and Password 6 In the next screen you can revie...

Page 25: ...ectories allows you to easily browse for user documentation SpeedTouch system software service templates etcetera SpeedTouch CD menu The SpeedTouch CD menu will pop up automatically each time you inse...

Page 26: ...ult user documentation for SpeedTouch networking products See more information on SpeedTouch products and solutions Visit the online support sections on www speedtouch com Open a new window to view th...

Page 27: ...u through the process of making all required connections to your SpeedTouch In case you want to make the required connections yourself see 2 5 Connections Overview and Powering on page 22 for more inf...

Page 28: ...nt panel is lit red for some seconds As soon as the power LED is solidly lit green your SpeedTouch is ready for service After another couple of seconds also the DSL LED will light green If these LEDs...

Page 29: ...omputer through the USB port as soon as you plug the USB cable into the computer you will be prompted for a USB driver You will find the required USB driver software on the Setup CD The installation i...

Page 30: ...installation will require almost no effort Proceed as follows 1 Insert the blue USB cable provided into the SpeedTouch USB port marked with the USB logo 2 The other end of the USB cable fits in one of...

Page 31: ...click Next 3 In a progress window you can follow the setup of the wireless connection to your SpeedTouch 4 Continue with Configuring the SpeedTouch and your computer on page 14 To be able to install...

Page 32: ...Securing your wireless network To secure your wireless network you can 1 Allow or deny access based on the MAC address of the wireless client s Known MAC addresses are kept in the Access Control List...

Page 33: ...Chapter 2 Basic Installation 27 E DOC CTC 20050429 0061 v2 0 For more information see the SpeedTouch User s Guide...

Page 34: ...Chapter 2 Basic Installation 28 E DOC CTC 20050429 0061 v2 0...

Page 35: ...have access to the other pages Tasks Amongst others you can View the SpeedTouch s current settings and status Configure the SpeedTouch to connect to your Service Provider with the settings provided S...

Page 36: ...es you an overview of the main pages Toolbox Firewall Home Network SpeedTouch Broadband Connection Information Configuration Event Logs Update DSL Connection Internet Services Remote Assistance Parent...

Page 37: ...What to check The first things to check if you cannot access the Internet are Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connection problem please...

Page 38: ...the cable Replace any damaged cables Test the telephone line To eliminate the possibility of a fault with the telephone line itself check for a dial tone by using a telephone connected to the telephon...

Page 39: ...power supply Wait five seconds connect the SpeedTouch again and turn it back on Run the SpeedTouch Upgrade Wizard available from the CD Menu to restore the system software DSL LED is flashing green o...

Page 40: ...sure the WLAN is enabled on the SpeedTouch 1 Go to the SpeedTouch web pages 2 In the menu select Home Network Interfaces 3 Click the WLAN 4 Click Configure 5 Select Interface Enabled OR Press and hold...

Page 41: ...onfiguration is fine 1 Go to the SpeedTouch home page http speedtouch lan or 192 168 1 254 2 On the left navigation pane select SpeedTouch 3 In the Pick a task list click Check connectivity to the Int...

Page 42: ...line No Ethernet activity In case you are connected through a protocol other than PPPoE this check is not applicable the result will always be No Ethernet activity Authentication failed check your use...

Page 43: ...2 Double click Menu The wizard does not detect a connection If the Home Install Wizard does not detect a connection to your SpeedTouch an error window appears In this case check that The SpeedTouch i...

Page 44: ...g the SpeedTouch Home Install Wizard this means that the SpeedTouch is not responding or not accessible anymore There are two possibilities This might be due to the reconfiguration of the SpeedTouch s...

Page 45: ...nternet Explorer following message will appear in the Information Bar 2 Click the Information Bar with the warning 3 Select Allow Blocked Content 4 A security warning will be displayed 5 Click Yes Now...

Page 46: ...connect to a WLAN the SpeedTouch Wireless Client Manager will start itself up again though forcing the WZC to go down Therefore you might want to uninstall the SpeedTouch Wireless Client Manager Proce...

Page 47: ...rmation see the help file of your web browser To disable a proxy server in Internet Explorer 1 In Internet Explorer select Tools Internet Options from the menu 2 Select the Connections tab 3 Click the...

Page 48: ...Chapter 4 Internet Connection Troubleshooting 42 E DOC CTC 20050429 0061 v2 0...

Page 49: ......

Page 50: ...Need more help Additional help is available online at www speedtouch com THOMSON 2005 All rights reserved E DOC CTC 20050429 0061 v2 0...

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