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11. Troubleshooting
The following table lists the problems users may encounter while using the product and measures to
resolve them. If the problem persists after taking the measures provided in the table, contact the customer
service center.
Problems
Solution
Cannot power on the product
•
Make sure the power cable (the cigar socket power cable or the continuous
power cable) is connected to the vehicle and the product properly.
•
Check the vehicle’s battery level.
The product does not operate
even when touching the display.
Insert a pin into the Reset button pinhole on the side of the product to reset the
product. After resetting the product, the Settings screen and Video playback
screen will not disappear.
The voice guide and/or buzzer
do not sound.
Check if the volume is set to the minimum. For more information about how to
adjust the volume, refer to "6.5.2 Adjusting the system volume".
The video is unclear or hardly
visible.
•
Ensure that the protective film on the camera lens has been removed. The
video may look unclear if the protective film is still on the camera lens.
•
Check the installation location of the front or rear camera, turn on the product,
and then adjust the camera's viewing angle while monitoring the LCD display.
The memory card cannot be
recognized.
•
Ensure that the memory card has been inserted in the correct direction. Before
inserting the memory card, ensure that the metal contacts on the memory card
are facing toward the lens of the product.
•
Turn off the power, remove the memory card, and then check to ensure that the
contacts in the memory card slot are not damaged.
•
Ensure that the memory card is an authentic product distributed by
THINKWARE. THINKWARE does not guarantee compatibility and normal
operation of third-party memory cards.
The recorded video cannot be
played on a PC.
The recorded videos are stored as MP4 video files. Ensure that the video player
installed on your PC supports the playback of MP4 video files.
GPS signal cannot be received
even though the external GPS
module is installed.
•
Ensure that the external GPS module is properly connected. For more
information, refer to "2.3 Installing the external GPS module (optional)".
•
The GPS signal may not be received in out-of-service areas, or if the product is
located between tall buildings. Also, GPS signal reception may not be available
during storms or heavy rain. Try again on a clear day at a location that is
known to have a good GPS reception. It may take up to 5 minutes until GPS
reception is established.
