Appendix D: Troubleshooting
M6 and Astra-EX User Guide
93
6.
Environment
: any details about the physical environment the M6 and Astra-EX
is being used/tested in. Temperature, humidity, vehicle mounted, office, etc.
Analyzing the Boot Logs
One of the most common problems is due to incorrect or unexpected network
configuration, resulting in not being able to connect to the M6 and Astra-EX. The best way
to start diagnosing a network problem is to understand what the M6 and Astra-EX
ʼ
s
network settings are after its powered up. This can be done by analyzing the boot logs.
Once you
ʼ
ve follow the process for
Connecting to the USB Console Port
, reboot the
reader and look at the output from the console. Once the boot process has completed the
end of the log will look something like the following:
Setting up local network interface
Starting network interfaces
ixp0: negotiated 100baseTx-FD, link ok
Bringing ixp0 up
Using DHCP to bring up ixp0
This indicates the Wired interface (ixp0) is trying to start based on the provided
configuration using DHCP. Common failures are not finding a DHCP address. If the
wireless interface was being used it would indicate “ath0” instead of “ixp0”
Setting up Bonjour
killall: dns-sd: no process killed
killall: mdnsd: no process killed
cat: /var/run/dropbear.pid: No such file or directory
Setting up ntp configuration file
20 Oct 18:21:12 ntpdate[1075]: step time server 216.144.229.211 offset
1319134848.470151 sec
Starting syslog
Starting klog
Running autoupdate
ixp0
Link encap:Ethernet HWaddr 00:12:A4:21:07:1F
inet addr:10.8.26.119
Bcast:10.8.27.255 Mask:255.255.254.0
This section shows the active network settings. In this case the wired interface “ixp0” is up
and using IP Address=10.8.26.119/255.255.254.0. If failures occurred this might be using
the
specified, or the default 10.0.0.101 IP address. It maybe
useful to show this information to your IT administator for assistance.
UP BROADCAST NOTRAILERS RUNNING MULTICAST MTU:1500 Metric:1
RX packets:33 errors:0 dropped:0 overruns:0 frame:0
TX packets:11 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:256
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
UP LOOPBACK RUNNING MTU:16436 Metric:1
Summary of Contents for Astra-EX
Page 1: ...1 Mercury6 M6 and Astra EX User Guide For firmware version 4 17 and later 875 0058 05 RevC...
Page 23: ...Setting Up the Reader M6 and Astra EX User Guide 23 Figure 7 M6 and Astra EX Status Page...
Page 28: ...Networking the Reader M6 and Astra EX User Guide 28 Figure 8 M6 and Astra EX Settings Page...
Page 34: ...Networking the Reader M6 and Astra EX User Guide 34 Figure 11 Fallback Interface Flowchard...
Page 81: ...Compliance and IP Notices M6 and Astra EX User Guide 81 EU RED Declaration of Conformity...
Page 83: ...Compliance and IP Notices M6 and Astra EX User Guide 83...
