Thermador Emerald DWHD410JFM, Use And Care Manual

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Warranty Information
What this Warranty Covers & Who it Applies to: The limited warranty provided by BSH Home Appliances Corporation (“BSH”) in this Statement of Lim-
ited Product Warranty applies only to Thermador® dishwashers (“Product”) sold to you, the first using purchaser, provided that the Product was pur-
chased: (1) for your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes; (2) new at retail
(not a display, “as is”, or previously returned model), and not for resale, or commercial use; and (3) within the United States or Canada, and has at all times
remained within the country of original purchase. The warranties stated herein apply only to the first purchaser of the Product and are not transferable.
• Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for BSH to notify you in the
unlikely event of a safety notice or product recall.
How Long the Warranty Lasts: BSH warrants that the Product is free from defects in materials and workmanship for a period of seven hundred thirty (730)
days (i.e., 2 years) from the date of purchase. The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled, extended,
or suspended, for any reason whatsoever. Labor and shipping costs are included in this basic coverage.
Extended Limited Warranty: BSH also provides these additional limited warranties:
• 5 Year Limited Warranty on Electronics: BSH will repair or replace any Thermador® microprocessor or printed circuit board if it proves to be
defective in materials or workmanship (excludes labor charges).
• 5 Year Limited Warranty on Dish Racks: BSH will replace the upper or lower dish rack (excluding rack components), if the rack proves defective in
materials or workmanship (excludes labor charges).
• Lifetime Warranty against Stainless Steel Rust Through: BSH will replace your dishwasher with the same model or a current model that is sub-
stantially equivalent or better in functionality, if the inner liner should rust through (excludes labor charges). BSH will replace the stainless steel door
if the door should rust through (excludes labor charges).
The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever.
Repair/Replace as Your Exclusive Remedy: During this warranty period, BSH or one of its authorized service providers will repair your Product without
charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or workmanship. If
reasonable attempts to repair the Product have been made without success, then BSH will replace your Product (upgraded models may be available to
you, in the sole discretion of BSH, for an additional charge). All removed parts and components shall become the property of BSH at its sole option. All
replaced and/or repaired parts shall assume the identity of the original part for purposes of this warranty and this warranty shall not be extended with
respect to such parts. The sole liability and responsibility of BSH hereunder is to repair manufacturer-defective Product only, using a BSH authorized ser-
vice provider during normal business hours. For safety and property damage concerns, BSH highly recommends that you do not attempt to repair the
Product yourself, or use an un-authorized servicer; BSH will have no responsibility or liability for repairs or work performed by a non-authorized servicer. If
you choose to have someone other than an authorized service provider work on your Product, THIS WARRANTY WILL AUTOMATICALLY BECOME NULL
AND VOID. Authorized service providers are those persons or companies that have been specially trained on Thermador® products, and who possess, in
the opinion of BSH, a superior reputation for customer service and technical ability (note that they are independent entities and are not agents, partners,
affiliates or representatives of BSH). Notwithstanding the foregoing, BSH will not incur any liability, or have responsibility, for the Product if it is located in
a remote area (more than 100 miles from an authorized service provider) or is reasonably inaccessible, hazardous, threatening, or treacherous locale, sur-
roundings, or environment; in any such event, if you request, BSH would still pay for labor and parts and ship the parts to the nearest authorized service
provider, but you would still be fully liable and responsible for any travel time or other special charges by the service company, assuming they agree to
make the service call.
Out of Warranty Product: BSH is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, pro-rates, or Product
replacement, once this warranty has expired.
Warranty Exclusions: The warranty coverage described herein excludes all defects or damage that are not the direct fault of BSH, including without limi-
tation, one or more of the following: (1) use of the Product in anything other than its normal, customary and intended manner (including without limitation,
any form of commercial use, use or storage of an indoor product outdoors, use of the Product in conjunction with air or water-going vessels); (2) any
party’s willful misconduct, negligence, misuse, abuse, accidents, neglect, improper operation, failure to maintain, improper or negligent installation, tam-
pering, failure to follow operating instructions, mishandling, unauthorized service (including self-performed “fixing” or exploration of the appliance’s
internal workings); (3) adjustment, alteration or modification of any kind; (4) a failure to comply with any applicable state, local, city, or county electrical,
plumbing and/or building codes, regulations, or laws, including failure to install the product in strict conformity with local fire and building codes and reg-
ulations; (5) ordinary wear and tear, spills of food, liquid, grease accumulations, or other substances that accumulate on, in, or around the Product; and (6)
any external, elemental and/or environmental forces and factors, including without limitation, rain, wind, sand, floods, fires, mud slides, freezing tempera-
tures, excessive moisture or extended exposure to humidity, lightning, power surges, structural failures surrounding the appliance, and acts of God. In no
event shall BSH have any liability or responsibility whatsoever for damage to surrounding property, including cabinetry, floors, ceilings, and other struc-
tures or objects around the Product. Also excluded from this warranty are scratches, nicks, minor dents, and cosmetic damages on external surfaces and
exposed parts; Products on which the serial numbers have been altered, defaced, or removed; service visits to teach you how to use the Product, or visits
where there is nothing wrong with the Product; correction of installation problems (you are solely responsible for any structure and setting for the Product,
including all electrical, plumbing or other connecting facilities, for proper foundation/flooring, and for any alterations including without limitation cabine-
try, walls, floors, shelving, etc.); and resetting of breakers or fuses.
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE
CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL
OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS
EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, “BUSINESS LOSS”,
AND/OR PUNITIVE DAMAGES, LOSSES, OR EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM WORK, HOTELS AND/OR RES-
TAURANT MEALS, REMODELLING EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY CAUSED EXCLUSIVELY BY BSH, OR
OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME
STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
No attempt to alter, modify or amend this warranty shall be effective unless authorized in writing by an officer of BSH.
How to Obtain Warranty Service: To obtain warranty service for your product, you should contact the nearest BSH authorized service center, or call 1-
800-735-4328.