TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Burner flame to large
Incorrect pressure setting or
orifice
Check pressure setting and orifice.
Burner flame soft and yellow
tipping
Insufficient primary air
Check air shutter setting.
Flame lifts off burner ports
Excessive primary air
Check air shutter setting.
Flame lights back to orifice
Excessive primary air
Check air shutter setting.
Delayed ignition
1) Pilot flame too small
2) Burner ports blocked
3) Incorrect air shutter setting
4) Incorrect pressure setting
5) Pilot lighter tube dirty or
blocked
1)
Check pilot flame length.
2)
Clean burner ports.
3)
Check air shutter setting.
4)
Check pressure setting.
5)
Clean tube.
Pilot burner will not ignite
1) Pilot blocked or dirty
2) Pilot adjusting screw closed
1) Clean pilot.
2) Open & adjust flame length.
Griddle too hot or not hot enough
Thermostat out of calibration
Check calibration.
Oven too hot or not hot enough
Thermostat out of calibration
Check calibration.
Oven pilot burner will not ignite
1) Pilot orifice is blocked
2) Flame length too short
3) Loose thermocouple
connection
4) Faulty thermocouple
5) Faulty flame safety device
1) Clean pilot orifice and lines.
2) Check flame length & adjust.
3) Tighten connection.
4) Replace thermocouple.
5) Replace safety valve.
HOW TO OBTAIN SERVICE
For warranty service, contact your local THERMA-TEK authorized service agency. Provide him or her
with the Model #, Serial #, date of installation, and a brief description of the problem. If you need assistance
locating the authorized service agency in your area, contact your local dealer. He or she will have a listing
of authorized dealers in your area, or on the web
www.therma-tek.com
We want you to remain a satisfied customer. If a problem arises that cannot be resolved to your satisfaction,
please contact our customer service at:
570-455-3000
570-455-9491 (fax)
877-THERTEK (toll free)
Or e-mail us at
For Technical support call: 570-455-3000
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