TESY ESP32-SOLO-1, Quick Start Manual, Page: 26 / 84

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Operation and Storage Manual of Panel Heater
TROUBLESHOOTING
Prior to contacting the Customer Service Center, please check the items in the table below.
PROBLEM SOLUTION
Unsuccessful connecting to the home Wi-Fi network (wireless connection) Check if the modem is switched on.
If you use portable computer, make sure that that the wireless connection switch on the front, at the side or
at the back of the portable computer is in “on” mode.
Make sure you type your home network password correctly
Wait for about a minute and check again if connection is established.
Your wireless network should be 2.4Ghz
Allow access to the location of the device with which you connect to the appliance
The convector does not appear in the application Check if your router is connected to the Internet.
The convector has to be connected to a wireless router (modem) in your home (office).
Check if the convector is properly connected to the wireless router (modem).
Repeat the steps for connecting to the appliance
When you search for the appliance from your Smart device and the
convector is not visible Go near the convector
Try to find it again by pressing the "Continue" button
Check the device menu if the Wi-Fi network is “on“
Make sure your device is connected to a wireless Wi-Fi network
Restore your appliance to the factory settings
Close all VPN connections on your device
Turn on only one Tesy appliance
Check if the appliance is connected to the electrical grid
The convector is properly connected but does not work. Restart the application.
If the inbuilt wireless module does not see the wireless router (modem) Place the convector in a position with the wireless router (modem) in sight.
Use additional wireless modem to boost the signal of the wireless router (modem)
When attempting at restoring the factory settings, the appliance does not
restore the factory settings Try repeating the factory reset procedure again
Leave the appliance unplugged for 30 minutes
Your appliance could not reconnect to the wireless router (modem) You have a new wireless router (modem). Please set the convector again.
A factory reset has been performed. Please set the convector again.
Switch manually from Local to Internet control from the device menu
Not assigned product to the home Wi-Fi network
Upon opening the mobile application, your appliance is inactive Wait 30 seconds, if not active again, clear the cache files on your mobile device