• If you find excessive moisture, wait and let both the inside area of the charge port and the exposed portion of the
charge handle dry sufficiently before trying again.
Inspect the charge equipment for damage.
• If the cable is in any way damaged or deteriorated,
do not use it
. Try different charging equipment instead.
• If the cable is in good condition, try charging again with the same Mobile Connector.
If the issue persists and prevents charging, try charging with different charging equipment.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 135
for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the
(UMC_a004)
Unable to charge with Mobile Connector
Voltage too high / Try a different wall outlet
The vehicle cannot charge, or charging is interrupted, because
either
the Mobile Connector:
• Detects the wall outlet voltage is too high.
OR
• Detects an unexpected increase in supply voltage from the wall outlet.
Try charging the vehicle with a different wall outlet.
If the vehicle starts to charge, the issue was likely with the original wall outlet. It is recommended that you contact
an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with different wall outlets.
• Try charging with different charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 135
for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the
Troubleshooting Alerts
244
MODEL Y Owner's Manual
