(UMC_a002)
Unable to charge with
Mobile Connector
Disconnect from charge
port and try again
The vehicle cannot charge because the
ground-fault circuit interrupter (GFCI) in the
Mobile Connector has tripped.
Like the GFCI in a wall outlet, this feature is
designed to stop the flow of electricity when
there is a problem. It has interrupted charging
to protect your vehicle and the charging
equipment.
This could happen for many reasons. The
problem could be in the charge cable, the
charge handle, the charge port, or even an
onboard vehicle component.
Inspect the charge port as well as the charge
handle for any sign of water or moisture.
• If you find any moisture,
wait
and let both
the inside area of the charge port and the
exposed portion of the charge handle
dry
completely
before trying again.
Inspect the charge equipment for damage.
• If the cable is in any way damaged or
deteriorated,
do not use it
. Try different
charging equipment instead.
• If the cable is in good condition, try
charging again with the same Mobile
Connector.
If the issue persists and prevents charging, try
charging with different charging equipment.
Service should ONLY be scheduled if
both
of
these conditions have been met:
• You have tried charging with different
charging equipment.
AND
• The vehicle does not charge or
unexpectedly stops charging during every
charging attempt.
For more information on troubleshooting
Mobile Connector status lights and charging
issues, refer to the
.
(UMC_a005)
Unable to charge with
Mobile Connector
Try a different outlet
The vehicle cannot charge, or charging is
interrupted, because
either
the Mobile
Connector:
• Does not detect enough supply voltage
from the wall outlet.
OR
• Detects an unexpected drop in supply
voltage from the wall outlet.
Try charging the vehicle with a different wall
outlet.
If the vehicle starts to charge, the issue was
likely with the original wall outlet. It is
recommended that you contact an electrician
to inspect the building wiring connection to
that outlet.
If the vehicle still does not charge when you
try a different wall outlet, try charging at a
different location.
Service should ONLY be scheduled if
all
of
these conditions have been met:
• You have tried charging with different
wall outlets.
• You have tried charging with different
charging equipment.
• The vehicle does not charge or
unexpectedly stops charging during every
charging attempt.
For more information on troubleshooting
Mobile Connector status lights and charging
issues, refer to the
.
Troubleshooting Alerts
258
MODEL 3 OWNER'S MANUAL
Summary of Contents for MODEL 3 2020
Page 1: ...MODEL 3 OWNER S MANUAL Software version 2020 12 5 Europe...
Page 4: ...Declarations of Conformity 245 Troubleshooting Alerts 252 Index 261 Contents...
Page 30: ...Interior Storage and Electronics 28 MODEL 3 OWNER S MANUAL...
Page 250: ...Declarations of Conformity 248 MODEL 3 OWNER S MANUAL...
Page 270: ...Work location 165 Index...
Page 271: ...Publication date 2 4 2020...