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Dispute Resolution
To the fullest extent allowed by local law, Tesla requires that you first provide written notification of any
manufacturing defect within a reasonable time, and within the applicable coverage period specified in
this Charging Equipment Limited Warranty, and allow Tesla an opportunity to make any needed repairs
before submitting a dispute to our dispute settlement program (described below). Please send written
notification on dispute resolution to the following address:
Vehicles registered in the U.S.:
Tesla, Inc.
3500 Deer Creek Road
Palo Alto, California
Attention: Charging Equipment Warranty Claims
Phone number: 1-877-79-TESLA (1-877-798-3752)
Vehicles registered in Canada:
Tesla Motors Canada ULC 1325 Lawrence Ave East Toronto, ON M3A 1C6
Attention: Charging Equipment Warranty Claims
Phone number: 1-877-79-TESLA (1-877-798-3752)
Please include the following information:
Tesla connector or adapter invoice date;
Your name and contact information;
Name and location of the Tesla Store and/or Tesla Service Center nearest you;
Description of the defect;and
Historyof the attempts you have made with Tesla to resolve the concern, or of any repairs or services
that were not performed by Tesla.
In the event any disputes, differences or controversies arise between you and Tesla related to this
Charging Equipment Limited Warranty, Tesla will explore all possibilities for an amicable settlement.
Agreement to Arbitrate
Please carefully read this provision, which applies to any dispute between you and Tesla, Inc. and its
affiliates (together “Tesla”).
If you have a concern or dispute, please send a written notice describing it and your desired resolution to
[email protected].
If not resolved within 60 days, you agree that any dispute arising out of or relating to any aspect of the
relationship between you and Tesla will not be decided by a judge or jury but instead by a single
arbitrator in an arbitration administered by the American Arbitration Association (AAA) under its
Consumer Arbitration Rules. This includes claims arising before this Charging Equipment Limited
Warranty, such as claims related to statements about our products.
WARRANTY INFORMATION
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Gen 3 Wall Connector Manual
Summary of Contents for Gen 3 Wall Connector
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