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Tesla Gen 3 Wall Connector, Manual, Page: 30 / 35

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Tesla Gen 3 Wall Connector Manual Download Page 30

Additional Assistance for Red LED Faults

A Wall Connector's alerts are visible in the browser commissioning wizard (for instructions on how to 
connect to the commissioning wizard, see 

Commissioning Procedure on page 22

).

If additional assistance is required, have the following information prepared before contacting Tesla:

•  Short video of Wall Connector LED activity during faulted state
•  Photo of Wall Connector's part number and serial number (located on the side label)
•  Timeframe that the issue was observed
•  VIN of vehicle that plugged into Wall Connector at time of faulted state
•  Photo of any error messages displayed on the vehicle's screen

Visit tesla.com/support/contact or scan the QR code below to request support.

Optionally, for owner support and issue troubleshooting: (888) 765-2489

For North America Electrician and Installer support: (650) 963-5655

WALL CONNECTOR LEDS

28

Gen 3 Wall Connector Manual

Summary of Contents for Gen 3 Wall Connector

Page 1: ...Gen 3 Wall Connector Manual 48A Single Phase...

Page 2: ......

Page 3: ...Wirebox for Conduit Fittings and Bushings 16 Step 2 Prepare Mounting Surface 17 Step 3 Prepare Wirebox and Mount to Wall 18 Step 4 Route Wiring Through Wirebox 19 Step 5 Strip and Land Wiring 20 Step...

Page 4: ...e handle in the dock to prevent unnecessary exposure to contamination or moisture WARNING Do not use the Wall Connector if it is defective appears cracked frayed broken or otherwise damaged or fails t...

Page 5: ...onnector itself Any resulting damage is excluded from the New Vehicle Limited Warranty and the Charging Equipment Limited Warranty CAUTION Do not operate the Wall Connector in temperatures outside its...

Page 6: ...Operating Temperature 22 F to 122 F 30 C to 50 C Storage Temperature 40 F to 185 F 40 C to 85 C Enclosure Rating Type 3R Ventilation Not required Means of Disconnect External branch circuit breaker Gr...

Page 7: ...vehicle Branch Circuit Conductors and Ground Wire If installing for less than maximum power refer to local electrical code to select correct conductors and ground wire size that are suitable for the...

Page 8: ...the vehicle controls to verify charging 4 To remove the charging handle from the vehicle press and hold the button on the handle to unlock the charge port NOTE The vehicle must be unlocked for the cha...

Page 9: ...sword for connecting to the Wall Connector are printed on a label at the rear of the main unit as well as on the front cover of the Quickstart Guide included in the box Local Network Connecting Wall C...

Page 10: ...e of two 2 red blinks See Fault Codes on page 27 for a full list of fault codes One leg of the distribution transformer must be ground bonded Neutral for the ground assurance detection to function pro...

Page 11: ...r External Components Wall Connector refers to the product as a whole 1 Faceplate 2 LED indicator vertical line 3 Main unit 4 Charging handle button 5 Charging handle PRODUCT OVERVIEW 9 Gen 3 Wall Con...

Page 12: ...Components 1 RS 485 port 2 Contact blades 3 Temperature sensor 4 Conductor terminals 5 Zip tie anchor 6 Sliding contacts 7 Wirebox drainage opening enables Type 3R protection PRODUCT OVERVIEW 10 Gen...

Page 13: ...ing Template Hex Bit 4 mm Zip tie x1 Wall Connector to Wirebox Fastener x4 Wirebox to Wall Fastener x2 Quickstart Guide contains sticker with SSID network name and unique password SAVE THIS DOCUMENT I...

Page 14: ...er Stud Finder Tape Measure Power Drill Wire Stripper Drill Bit 1 4 in 6 5 mm Drill Bit 5 32 in 4 mm Bit Driver Smartphone with Wi Fi Optional Tools Step Bit 1 1 8 in 29 mm Step Bit 1 3 8 in 35 mm Com...

Page 15: ...putting strain on the cable Dark gray Recommended installation area for Wall Connectors with 18 ft 5 5 m cable Light gray Recommended installation area for Wall Connectors with 8 5 ft 2 6 m cable Inst...

Page 16: ...ed to a local Wi Fi network for optimal functionality For maximum signal reception avoid installing Wall Connector on opposite sides of concrete masonry metal studs and other physical obstructions tha...

Page 17: ...llation instructions based on chosen entry path 1 Top entry location 2 Rear entry locations left or right 3 Bottom entry location For additional installation considerations on sites that will have mul...

Page 18: ...1 8 in 29 mm step bit to prepare wirebox for fittings Table 1 For 3 4 in 21 mm Conduit Top Entry Bottom Entry Rear Left Entry Rear Right Entry 1 1 8 in 29 mm 1 1 8 in 29 mm Table 2 For 1 in 27 mm Con...

Page 19: ...to the installation surface and use a 5 32 in 4 mm bit to drill two pilot holes one from the top row and one from the bottom row NOTE When installing for rear left or rear right wire entry select the...

Page 20: ...ttach the wirebox to the mounting location using the included 4 mm hex bit and the two included wood fastener screws NOTE Type 3R rating is only possible when washers have sealing gaskets If mounting...

Page 21: ...in place and protect from water and debris intrusion CAUTION Ensure that bushings are in place to avoid damage to conductors and ground wire when pulled into wirebox CAUTION Use copper conductors only...

Page 22: ...rminals are bi directional 2 Secure the wiring in the service channel using the included zip tie 3 Use a torque driver and the included 4 mm hex bit to torque the terminal screws to 50 lbf in 5 6 Nm N...

Page 23: ...ressure to the faceplate during the process to compress the internal seal Firmly hand tighten the four fasteners until they are secure NOTE Do not use a power drill for this step Step 7 Energize Wall...

Page 24: ...e WPA2 password found on the sticker on the Quickstart Guide cover page NOTE The Wi Fi network will only broadcast for 5 minutes To have the Wall Connector broadcast the SSID again hold the button on...

Page 25: ...residential and commercial applications to have specific electrical upgrades for concurrent multi vehicle charging During the commissioning process Wall Connectors are allocated to individual branch c...

Page 26: ...ith sub panel and one without Each individual Wall Connector in below examples is capable of providing 48 amps when it is the only one in use As more Wall Connectors begin plugging into vehicles the s...

Page 27: ...Number of Wall Connectors Max amperage output per Wall Connector when 100 utilized _____________________ ________________________ ________________________ NOTE Maximum number of Wall Connectors for po...

Page 28: ...40 A 30 A 20 A 15 A Maximum output 48 A 40 A 32 A 24 A 16 A 12 A NOTE To re display the green LEDs after the initial 10 seconds press and hold the charging handle button When multiple Wall Connectors...

Page 29: ...he ground connection Three 3 red blinks High temperature detected charging limited or disabled Check the faceplate and cable handle for excessive warmth Have an electrician remove the Wall Connector f...

Page 30: ...ED activity during faulted state Photo of Wall Connector s part number and serial number located on the side label Timeframe that the issue was observed VIN of vehicle that plugged into Wall Connector...

Page 31: ...t including but not limited to any of the following Failure to follow the instructions operation maintenance and warnings published in the documentation supplied with your Tesla connector or adapter E...

Page 32: ...yable under this Charging Equipment Limited Warranty shall not exceed the price you paid for the applicable Tesla connector or adapter Tesla does not authorize any person or entity to create for it an...

Page 33: ...and or Tesla Service Center nearest you Description of the defect and Historyof the attempts you have made with Tesla to resolve the concern or of any repairs or services that were not performed by Te...

Page 34: ...ourt or arbitrator decides that any part of this agreement to arbitrate cannot be enforced as to a particular claim for relief or remedy such as injunctive or declaratory relief then that claim or rem...

Page 35: ...Published January 15 2020 Revision 1 0...

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