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SAFETY NOTICE

 

120013 

 

Terex Aerial Work Platforms, 18340 NE 76th Street Redmond WA 98052, Ph: 800-536-1800, 425-881-1800 

1 of 4 

Date:

 

October 15, 2012 

 

Model(s) and Serial Numbers Affected: 

 

 

  

GS-3232 (ANSI & CSA certifed): 

 

  

 

GS3211A-110000 to GS3211A-110006 

  

 

GS3212A-110007 to GS3212A-111955 

  

GS-3246 (ANSI & CSA certified): 

  

 

 

GS4612A-110000 to GS4612A-111221 

 

 

 

Subject:   

Control System Malfunction

 

Allowable Hours:

   

30 minutes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Issue: 

Genie has determined that the control system utilized on the above referenced ANSI and CSA 
certified machines can malfunction.  A malfunctioning control system can result in the issues 
listed below: 

 

GS-3232: 

This control system malfunction allows the operator to lift and drive the machine 

with the platform raised above the maximum allowable travel height of 22 ft / 6.7 m. 

machine that is driven with the platform raised above 22 ft / 6.7 m can cause the 
machine to lose stability resulting in a tip over. 

 

GS-3246 & GS-3232: 

On certain machines,

 

this control system malfunction, can cause 

the platform to lower approximately 14 in / 35 cm after the controls are released, resulting 
in unintended machine movement. 

Unintended machine movement can result in a 

hazardous situation. 

 
This safety notice supersedes safety notice 120009 for ANSI and CSA certified machines. 

 

Action Required:  

This safety notice requires updating the control system software installed on your machine.  

Installation of the software must take place as soon as possible but no later than 15 days 
from receipt of the kit. 

Summary of Contents for Genie GS-3232

Page 1: ... controls position Pull out the red Emergency Stop button to the on position at both ground and platform controls Press the ground control scroll down button The Application Firmware version will be displayed at the LCD display 2 Speed Lift 137641 Proportional Lift 1290381 2 Access the firmware website address below Link to Firmware site https www genielift com en support firmware 3 From the drop ...

Page 2: ... allows the operator to lift and drive the machine with the platform raised above the maximum allowable travel height of 22 ft 6 7 m A machine that is driven with the platform raised above 22 ft 6 7 m can cause the machine to lose stability resulting in a tip over GS 3246 GS 3232 On certain machines this control system malfunction can cause the platform to lower approximately 14 in 35 cm after the...

Page 3: ...Issue GS 3232 GS 3246 machines Machines may remain in service provided the diagnostic display on the platform controller does not read error code C025 during operation If the display reads C025 during operation then do the following i Retract the extension deck if it is extended ii Fully lower the machine to the ground iii Press E stop at the ground control location iv Remove the machine from serv...

Page 4: ...der the Application Firmware column Download and save the firmware file by clicking on the 137641K gff link or higher Download and save the installation instructions by clicking on the 219267B pdf link Important Note the location on the computer where you downloaded the files You will need it when performing the software update 6 Update the software installed on your machine by following instructi...

Page 5: ...uired to perform this inspection and installation are covered under the provisions of our warranty agreement Labor for each affected machine will be paid at a rate of 60 00 U S per hour and travel at a rate of 50 U S per mile converted into the currency of the appropriate country at the time of payment Genie and ANSI requires that the seller of a Genie machine report to Genie the model and serial ...

Page 6: ...the complete model and serial number examples GS3211A 110003 or GS3212A 111915 or GS4612A 110290 and the name address and phone number of the new owner New Owner Information Machine 1 Machine 2 Machine 3 Model Serial Number Owner Name Address 1 Address 2 City State Zip Phone Number Contact Person Required fields Seller Information Date Company Name Account Address street city State zip code Phone ...

Page 7: ...Installation Instructions SmartLink Software Update GS 3232 GS 3246 PerSafety Notice 120013 Part No 219267 Rev C ...

Page 8: ...ates that a specific result is expected after performing a series of steps Indicates than an incorrect result has occurred after performing a series of steps Note These installation instructions only apply to the Genie models listed below as required by Safety Notice 120013 GS 3232 GS 3246 Tools Required Laptop or desktop computer with an Ethernet Port and Internet Browser Torx T10 screw driver CA...

Page 9: ...nnections before continuing 3 At the GCON turn the key switch to the GCON position 4 At the PCON pull out the red Emergency Stop button to the on position 5 At the GCON press and hold the Enter and Escape buttons Pull out the red Emergency Stop button to the on position Result The GCON LCD will display the following screen 1 LCD 2 ESCAPE button 3 ENTER button 6 Locate the diagnostic port on the si...

Page 10: ...flash file Result The following screen will be displayed 13 Select the Reprogram Device s button to start the ECM software update Result The following screen will be displayed after the software update is complete Note Do not turn off power while the ECM is being reprogrammed This process may take up to 5 minutes Note Verify that slab_2012K_prod rev K or above is displayed in the box marked Curren...

Page 11: ... platform controls 2 Press and hold the ground control scroll up and scroll down buttons Ground Control Menu Buttons 1 Scroll down button 2 ENTER button 3 Scroll up button 4 ESCAPE button 5 LCD display 3 Pull out the red Emergency Stop button to the on position at the ground controls Result The ground controls LCD display will show the following 4 Release the Scroll Up and Scroll Down buttons afte...

Page 12: ...second the ground controls LCD display will show the following 11 Push in the red Emergency Stop button to the off position at the ground controls to save the settings and exit the system Note GS 3246 models continue with step 12 GS 3232 models continue to Test Procedure 12 Perform function test Refer to the Operator s Manual on your machine 13 Return the machine to service 14 Fill out and sign th...

Page 13: ...larm sounds Release the platform up and function enable buttons 3 Press and hold the function enable and platform up buttons Result The alarm continues to sound and the platform will not raise Result The alarm continues to sound and the platform continues to raise Lower the platform to the stowed position and repeat the software update procedure or contact the Genie service department Tip over haz...

Page 14: ...tion test Refer to the Operator s Manual on your machine 10 Return the machine to service 11 Fill out and sign the attached completion form and fax or email to Terex AWP Warranty Department This will serve as verification that you have completed Safety Notice 120013 120013 If you have any further questions regarding these instructions or need assistance please contact Genie Product Support at one ...

Page 15: ...738 7530 United Kingdom 0044 1476 584 330 Canada 425 498 7530 France 0033 237 260 998 Australia 61 733751002 Germany 0049 4221 491 820 All other locations 001 425 498 7530 Italy 0039 075 941 8146 Iberica 0034 935 725 080 Scandinavia 0046 3157 5104 Middle East 0097 143 990 382 All other locations 0031 165 510 826 Email to AWP Warranty terex com Date Company Name Account if applicable Address street...

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