Questions and Answers
Commonly asked Questions and Answers
WHAT IS THE HEIGHT OF THE TEMPUR-ERGO
™
PLUS
ADJUSTABLE BASE?
With standard legs installed, the overall height is
approximately 15 1/4 inches floor to the bottom of
the mattress. The distance between the floor and the
bottom edge of the base, with standard legs installed,
is approximately 12 inches. See chart on page 10 for
other options.
IS IT POSSIBLE TO RAISE THE HEIGHT OF THE
TEMPUR-ERGO PLUS?
The height of the TEMPUR-Ergo Plus can be adjusted
from approximately 7 3/4 inches to approximately
15 1/2 inches with leg and caster sets available from
Tempur-Pedic. See the chart on page 10 for available
options.
WHICH LEGS ARE COMPATIBLE WITH THE 2-INCH LEG
EXTENDERS?
The 2-inch leg extenders can be used with the 12-inch
standard leg only.
DOES THE TEMPUR-ERGO PLUS COME WITH
FOOTBOARD ATTACHMENTS?
The TEMPUR-Ergo Plus is not designed to be
attached to a bed footboard. However, you can use
a “freestanding” bed including headboard, footboard
and side rails by placing the complete TEMPUR-Ergo
Plus within the assembled bed. It may be easiest
to assemble the bed around the adjustable base.
You should measure the inside dimensions of the
assembled bed to be sure the adjustable base will fit.
One of our riser leg sets may be required in some cases.
WHERE IS THE SERIAL NUMBER ON THE
TEMPUR-ERGO PLUS?
The serial number can be found on the law tag attached
to the cover, the power supply under the base and on
the frame just below the foot end of the base. It may
be easier to see by lifting the foot section slightly if
possible.
WILL THE TEMPUR-ERGO PLUS FIT INSIDE EXISTING
FURNITURE?
The TEMPUR-Ergo Plus is designed to fit into most
“freestanding” beds. We always recommend you
measure the inside dimensions of the assembled bed to
be sure the TEMPUR-Ergo Plus will fit. Please refer to
the specifications on page 10 for dimensions of the base.
One of our riser leg sets may be required in some
cases to adjust height. The adjustable base should
not be used in conjunction with bed slats. The weight
of the base can cause slats to break. Slats should be
removed or the base height should be adjusted such
that the base stands above the slats and the slats
bear no weight.
DOES THE UNIT HAVE AC OR DC MOTORS?
The lift motors used on the TEMPUR-Ergo Plus are
DC motors. The base’s power supply converts the AC
power from the wall outlet to DC power.
WHO DO I CALL FOR SERVICE OR SUPPORT IF NEEDED?
Service and technical support are available by calling
our dedicated customer service group at 1-800-821-
6621. An owner’s manual is included with each base
including other information for making warranty claims.
IS AN EXTENDED WARRANTY AVAILABLE?
No.
DO I GET A FULL WARRANTY IF I PURCHASE A FLOOR
MODEL?
Yes. However, your warranty start date is the date of
manufacture which is clearly marked on the law tag
attached to the base (not your actual purchase date).
WHAT ARE THE ELECTRICAL REQUIREMENTS OF THE
TEMPUR-ERGO PLUS?
This product is for use on a 120-volt circuit. It requires
approximately 2.5 amps of electricity.
9
CUSTOMER SERVICE: 1–800–821–6621
