Warranty
ADDITIONAL TERMS AND CONDITIONS
In no instance will this warranty cover any damage attributable to misuse
or to normal wear and tear or to excessive weight placed upon the
product. Nor will this warranty cover any purchaser other than the original
purchaser nor will it cover product purchased from an unauthorized
third party. If you are not the original purchaser of this product, you take
“as is” and “with all faults.” If you did not purchase this Tempur-Pedic
®
TEMPUR-Ergo
™
Plus directly from Tempur-Pedic we will require proof of
purchase from you demonstrating that you are the original purchaser and
eligible to make a valid claim under this Warranty.
This Warranty does not include coverage for damage caused by the
purchasers or by other users if the product has been used in a manner
inconsistent with the operation and maintenance procedures outlined
in the Complete Reference Guide, this Warranty, or any other applicable
document published or approved by Tempur-Pedic. Nor does it include
coverage if the product has been repaired or modified by the purchaser
or by an unauthorized third party or if the product has been damaged in
transit. This Warranty does not apply to damage to mattresses, fabric,
cables, electrical cords or items supplied by Resellers, as defined below.
Contact the Reseller or other appropriate party for warranty information
on these items. Nor does this Warranty apply to any unnecessary service
calls, including costs for in-home service calls solely for the purpose of
educating the consumer about the unit or finding an unsatisfactory power
connection. In addition, if the recommended weight restrictions are not
followed (Twin, Twin Long, Double, Queen, and Split/Dual CA King bases
– up to 650 lbs. each) this Warranty is void.
Replacement parts may be new or reconditioned at Tempur-Pedic’s
discretion.
Except for the 25 Year Warranty provided for the frame of this product,
there is no warranty at all after five years, dating from commencement of
this Limited Warranty.
ADDITIONAL LIMITATIONS ON WARRANTY COVERAGE
In the event a warranty claim is filed and a warranty replacement is
deemed necessary, purchaser will be required to surrender the original
product, including any components, to Tempur-Pedic at the time of the
replacement. Return of the frame, however, should it need to be replaced,
is not required.
Repairs to or replacement of the Tempur-Pedic
®
TEMPUR-Ergo
™
Plus
model or its components under the terms of this Limited Warranty will
apply to the original warranty period and will not serve to extend such
period. This Warranty begins on the “warranty commencement date”
which is the date of purchase for new unused products.
If you did not purchase this Tempur-Pedic
®
TEMPUR-Ergo
™
Plus model
directly from Tempur-Pedic, proof of purchase will be required to
demonstrate that you are the original purchaser and eligible to make a
valid claim under this Warranty.
If original proof of purchase is not provided by the purchaser,
Tempur-Pedic reserves the right to determine if the unit is covered, or is
not covered, by this Warranty and may use the manufacturing date as the
warranty commencement date.
The decision to repair or to replace defective parts under this Limited
Warranty shall be made by Tempur-Pedic at its option and at its sole
discretion. Except for the Warranty provided for the frame of this product,
there is no warranty at all after five years, dating from commencement of
this Limited Warranty.
TEMPUR-PEDIC SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE
OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF
THIS WARRANTY. THE EXCLUSIVE REMEDY FOR BREACH
OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT
TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE
ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY
DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not
apply to every purchaser. This Warranty gives the purchaser specific legal
rights, and the purchaser may also have other legal rights, which may
vary from state to state. This Warranty is valid in all 50 states, Puerto Rico
and Canada.
If you the purchaser experience any problem with your TEMPUR-Ergo
™
Plus during the warranty period, please consult the troubleshooting
section of your Reference Guide. If the problem persists,
please contact Tempur-Pedic’s Customer Service Department
by calling toll-free 1-800-821-6621 or by sending an email to
[email protected].
PLEASE RETAIN THIS WARRANTY PAPERWORK AND ORIGINAL
SALES RECEIPT FOR EASY FUTURE REFERENCE AND
DOCUMENTATION.
3
CUSTOMER SERVICE: 1–800–821–6621
