TEMPUR-Ergo
™
Plus
Troubleshooting
In the event that your TEMPUR
-
Ergo
™
Plus fails to operate properly, investigate the symptoms and possible
solutions provided in the chart below:
SYMPTOM
SOLUTION
Blue LED Backlight illuminates and
appears to be operable, but will not
activate the TEMPUR-Ergo Plus.
• Verify that the power cord is plugged into a working, electrical
outlet.
A grounded, electrical surge protection device is
recommended.
Test the outlet by plugging in another working
appliance.
• Verify the control box is paired to the remote by following the
Remote Programming
on pages 20-21.
No features of the TEMPUR-Ergo Plus
will activate.
• Verify the red LED light on the power supply is lit – if not, the unit
is not receiving power.
• Program the Wireless Remote Control (see the
Wireless Remote Control Guide
, included with this product, for
programming procedures).
• Unplug the power cord, wait 60 seconds and plug the power
cord back in to reset the electronic components.
• Your surge protection device and/or electrical circuit breaker
may be tripped. Check both to verify.
• Your surge protection device and/or electrical outlet may
be defective. Test the outlet by plugging in another working
appliance.
Blue LED Backlight will not illuminate.
• Replace the batteries in the Wireless Remote Control. The unit
requires two (2) AA batteries.
• Ensure the batteries are installed correctly.
NOTE: Do not mix old and new batteries.
Head and/or Leg section will elevate
but will not return to the horizontal (Flat)
position.
• The TEMPUR-Ergo Plus may be obstructed. Elevate and check
for an obstruction. Remove the obstruction.
• The head section may be too close to the wall.
• The headboard may be too close to the edge of the mattress.
Verify that a 1 1/2 inch (38.1 mm) to 2 inch (50.8 mm) distance
is between the headboard brackets and the mattress. Adjust if
required.
22
CUSTOMER SERVICE: 1–800–821–6621
