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Help
General information
Replacing the handset batteries
After a time, you may find that the handset
battery is running out of charge more quickly.
This is a standard sign of wear and the battery
will need replacing. A replacement rechargeable
Nickel Metal Hydride (NiMH) battery can be
purchased from TecHelp line on 1300 369 193
or your local electrical retailer. Slide off the
battery compartment cover and remove existing
battery. Insert the new battery and replace the
compartment cover until it clicks into place.
IMPORTANT
This equipment requires electricity to work.
You will not be able to make any telephone
calls when the power fails.
Alternative arrangements should be made
for access to emergency services in times of
power failure.
Safety
• Only use the power supply included with the
product. Using an unauthorised power supply
will invalidate your guarantee and may damage
the telephone.
• Use only the approved rechargeable battery
supplied. A spare rechargeable battery can be
purchased from TecHelp Information Line on
1300 369 193 or your local electrical retailer.
• Do not open the handset (except to replace the
handset battery) or the base. This could expose
you to high voltages or other risks. Contact
TecHelp Information Line on
1300 369 193 for all repairs.
• Radio signal transmitted between the handset
and base may cause interference to hearing aids.
• It is recommended that advice from a qualified
expert be sought before using this product in
the vicinity of emergency/intensive care medical
equipment.
• Your product may interfere with other
electrical equipment, e.g. TV and radio sets,
clock/ alarms and computers if placed too close.
It is recommended that you place your product
at least one metre away from such appliances to
minimise any risk of interference.
• Never dispose of batteries in a fire. There is a
serious risk of explosion and/or the release of
highly toxic chemicals.
• Dispose of batteries as per local/state
requirements.
Cleaning
Simply clean the handset and base with a damp
(not wet cloth, or an anti-static wipe). Never
No Calling Number Display number/
name displayed
• Have you subscribed to Telstra Calling Number
Display? See page 30.
• The caller may have blocked their number.
• An exact name/number match was not found
in your phonebook. Check that you have
stored the complete number including area
code.
• The caller might not be calling from an area
which supports Calling Number Display.
• Both you and the caller’s telephone
companies must use equipment compatible
with the Calling Number Display service.
• The Calling Number Display information
shows after the first or second ring.
Base unit does not ring, but the lights
are on
• Have you connected the telephone line
correctly?
• Is the base ringer set to off? See page 28.
• You may have a faulty line or socket.
Try using another socket.
Buzzing noise on my phone or on other
electrical equipment nearby
• Sometimes your Telstra Long Range 9750 can
interfere with other electrical equipment if it is
placed too close. It is recommended that you
place your Telstra Long Range 9750 at least
one metre away from electrical appliances
or metal obstructions to avoid any risk of
interference.
• If you have an ADSL internet service ensure
correct filters are installed to prevent
interference.
Customer Helpline
If you are still experiencing difficulties please call
TecHelp on 1300 369 193 or email:
[email protected]
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