10
Avanti Attendant console
ANSWERING CALLS
When your telephone rings, the display may show the fol-
lowing:
for internal calls: the calling extension's name and num-
ber;
for outside calls: the ringing line or calling party's name or
number.
NOTE
Telrad's DIGITAL systems support Caller Name
and Caller Identification on the Avanti telephone
display.
Main call queue
Internal and external calls enter the Main Call queue.
The number of calls waiting in the attendant queue is indi-
cated in the top line of the display, e.g. CW23, where CW
stands for Calls Waiting and 23 is the number of calls.
To answer the first call waiting in the Main Call queue
•
Press [ANSWER].
Subqueues
Depending on the type of call and system programming,
calls may also enter subqueues.
The subqueues include:
•
Recall queue - contains transferred calls unanswered
by other extensions or placed on hold for longer than a
preset time. Press [RCL] to retrieve from this queue;
•
Private Recall queue - contains calls due to recall at
your console only. Press [PRIVATE RCL] to retrieve
from this queue.
Atc_txt.book Page 10 Wednesday, August 4, 1999 11:56 AM
