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Windows
®
Wrong port selected
Cable too long
Fast print direct to port
enable/disable
Select LPT
x
Less than 6 feet required
Try changing (typically
disabled)
7
Will not print serial
Interface cable pin-out
Communication parameters
Interface select switch.
Check cable pin-out
Check SW1 settings
Check SW2 position
8
Will not print serial
in MS-Windows
®
Interface cable configuration
Communication parameters
Interface selection
Printer selection
Wrong Communication port
selected
Check configuration
Check setting
Check setting
Check selection
Check selection
9
Light print on one
side
Paper jammed onto one side
Paper off of print head
Align paper
Check paper release lever
10
Light print
Wrong paper (poor quality)
Paper release not locked
Paper partially jammed
Use Telpar paper
Check paper release lever
Check mechanism for jam
11
Delivery jam
Wrong paper (paper wound
wrong)
Ticket too short
Queue area blocked
Use Telpar paper
Print minimum length
Allow room for paper to
“bubble” in queue area
12
Does not cut
Paper jam
Wrong paper
Cutter jammed
Clear jam
Use Telpar paper
Contact Telpar
13
Low paper not
functional
Paper not on roll properly
Paper low sensor dirty
Wrong paper
Re-align or replace roll
Clean with soft brush
Use Telpar paper
14
Paper retracts
immediately
Printable character sent after ESC
“c” cut command
Change program to
remove printable
character
15
Paper not retracting
Dip switch not enabled.
Enable switch
16
Delivery does not
retain ticket
Delivery sensor blocked
Delivery sensor dirty
Clear blockage
Clean with soft brush
