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6 SERVICE
6.1 Introduction
The SP-5000 printer is designed to require a minimum of maintenance and service. This section provides
instructions for cleaning and maintenance. Electrical and mechanical repairs should be performed by qualified
personnel only. Make certain that all electrical connections are disconnected before any service is performed on
the SP-5000.
6.2 Required Information for Service
When contacting Telpar for service, please have the following information available:
·
Model Number
·
Serial Number
·
Date Purchased
This product information will help to speed service response time and reduce the possibility of relay of incorrect
information regarding your specific product.
6.2.1 Cleaning
The SP-5000 exterior cabinet may be cleaned with a non-abrasive cleanser. Care should be taken to prevent
liquids from entering inside the mechanical assembly. If in a dirty environment the mechanism may be cleaned with
alcohol and a cotton swab. The mechanism may also be “blown out” with compressed air. Do not direct air flow
directly to the printer platen, this may damage the printing surface on the platen. When the mechanism is clean
and free of dirt, a light silicon lubricant may be applied (sparingly) to the moving mechanical components.
6.2.2 Printing Malfunctions
Examples of Printing Problems (Cause and Effect)
Poor Print Quality
·
Dirty Thermal Print Mechanism/Head
·
Worn Print Head
·
Poor Quality Thermal Paper
·
Damaged Thermal Print Head
Premature Wear of Thermal Print Head
·
Printing with paper not approved by Telpar
·
Printing in an environment where abrasive particulate is allowed to enter the print mechanism
