Warranty
Telestream on behalf of itself and its Affiliates (“Telestream”) warrants that this product will be free from defects in
materials and workmanship for a period of one (1) year from the date of shipment. If any such product proves
defective during this warranty period, Telestream, at its option, either will repair the defective product without charge
for parts and labor, or will provide a replacement in exchange for the defective product. Parts, modules and
replacement products used by Telestream for warranty work may be new or reconditioned to like new performance.
All replaced parts, modules and products become the property of Telestream.
In order to obtain service under this warranty, Customer must notify Telestream of the defect before the expiration
of the warranty period and make suitable arrangements for the performance of service. Customer shall be
responsible for packaging and shipping the defective product to the service center designated by Telestream, with
shipping charges prepaid. Telestream shall pay for the return of the product to Customer if the shipment is to a
location within the country in which the Telestream service center is located. Customer shall be responsible for
paying all shipping charges, duties, taxes, and any other charges for products returned to any other locations.
This warranty shall not apply to any defect, failure or damage caused by improper use or improper or inadequate
maintenance and care. Telestream shall not be obligated to furnish service under this warranty a) to repair damage
resulting from attempts by personnel other than Telestream representatives to install, repair or service the product;
b) to repair damage resulting from improper use or connection to incompatible equipment; c) to repair any damage
or malfunction caused by the use of non- Telestream supplies; or d) to service a product that has been modified or
integrated with other products when the effect of such modification or integration increases the time or difficulty of
servicing the product.
THIS WARRANTY IS GIVEN BY TELESTREAM WITH RESPECT TO THE PRODUCT IN LIEU OF ANY OTHER
WARRANTIES, EXPRESS OR IMPLIED. TELESTREAM AND ITS VENDORS DISCLAIM ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TELESTREAM’S
RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE
REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY. TELESTREAM AND ITS
VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES IRRESPECTIVE OF WHETHER TELESTREAM OR THE VENDOR HAS ADVANCE NOTICE OF THE
POSSIBILITY OF SUCH DAMAGES.
[W2 – 15AUG04]
