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Telect, Inc. • USA +1.509.926.6000 • 52.33.3836.37.52
www.telect.com • © 2011 Telect, Inc., All Rights Reserved, 139249-1 A0
•
10-Circuit, 15A GMT Fuse Module, Model #MDS-GMTM-10x15A Installation Guide
(p/n 138654)
•
Dual Circuit Breaker Module, Model #MDS-DCBM-SP100 Installation Guide (p/n 138646)
1.6 Service
1.6.1 Technical Support
If you encounter technical difficulties, please use the online request form at www.telect.com
under Support\Technical Support or call Telect directly at 888.821.4856 (8:00 a.m. to 4:00 p.m.
PT). After hours, for critical, service-affecting calls ONLY, please have your equipment serial
numbers and date of manufacture available in order to process the call.)
You may also contact us at www.telect.com>support>technical assistance center or
http://www.telect.com/www/Support/TechnicalAssistanceCenter.aspx
Email: [email protected]
1.6.2 In-Warranty Service
Contact Telect's quality call center at 877.471.7245 or e-mail us at [email protected]. Telect will
ship a new replacement product, along with a return shipping label and authorization information.
When you receive your replacement product, pack up the defective product and return it to Telect
using the return label, box, and any additional information provided.
1.6.3 Out-Of-Warranty Service
Follow the In-Warranty directions above. Telect charges a processing fee for out-of-warranty
service, and you must submit a Purchase Order along with a Return Material Authorization
(RMA) before returning equipment. The processing fee guarantees a repair estimate and is
credited against actual material and labor costs. Call Telect's quality call center at 877.471.7245
for more information.
1.6.4 Repacking for Shipment
1. Tag the equipment showing owner’s name, address, and telephone number, together with a
detailed description of the problem.
2. Use the original shipping container if possible. If you do not have it, package the equipment in
a way to prevent shipping damage. Include the RMA inside the container and legibly print the
RMA number on the outside of the package, near the shipping address.
3. Insure the package.
