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Telco Systems AC-211, User Manual

The user-friendly Telco Systems AC-211 comes with a comprehensive User Manual, enabling users to fully understand and maximize its potential. This manual is available for instant and free download from manualshive.com, providing step-by-step instructions, troubleshooting tips, and all the necessary information for seamless product integration and operation.

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A C C E S S   2 1 1   V O I P   G A T E W A Y   ( A C - 2 1 1 )   U S E R   G U I D E  

 

 

MN100129 Rev A01 

 

 

3

Table of Contents 

 

INTRODUCTION ..................................................................................................................................4

 

T

O REACH US VIA THE 

W

EB

....................................................................................................................4

 

T

O REACH US BY 

E-

MAIL

........................................................................................................................4

 

T

O CALL US BY PHONE

...........................................................................................................................4

 

PRODUCT OVERVIEW.......................................................................................................................5

 

T

HE FRONT PANEL

..................................................................................................................................5

 

T

HE REAR PANEL

....................................................................................................................................6

 

INSTALLATION ...................................................................................................................................7

 

B

EFORE YOU BEGIN

................................................................................................................................7

 

T

HE FOLLOWING EQUIPMENT IS REQUIRED

.............................................................................................7

 

T

O INSTALL YOUR 

A

CCESS 

211

 

V

O

IP

 

G

ATEWAY WITH A SINGLE 

PC: ....................................................8

 

T

O INSTALL YOUR 

A

CCESS 

211

 

V

O

IP

 

G

ATEWAY WITH A HOME NETWORK

: .........................................10

 

ADVANCED CONFIGURATION VIA THE WEB..........................................................................12

 

WAN

 

C

ONFIGURATION

........................................................................................................................12

 

E

NABLING 

P

OINT

-

TO

-P

OINT 

P

ROTOCOL OVER 

E

THERNET 

(PPP

O

E).....................................................15

 

MAC

 

S

POOFING

...................................................................................................................................16

 

LAN

 

C

ONFIGURATION

.........................................................................................................................16

 

Configuring LAN Settings ................................................................................................................17

 

DHCP Server Configuration............................................................................................................18

 

Port Forwarding ..............................................................................................................................20

 

C

OMPLETING THE 

A

CCESS 

211

 

G

ATEWAY 

C

ONFIGURATION

................................................................21

 

USING THE ACCESS 211 GATEWAY ............................................................................................23

 

F

IRST 

C

ALL

..........................................................................................................................................23

 

A

DVANCED 

C

ALLING FEATURES FOR 

SIP.............................................................................................23

 

Call Waiting .....................................................................................................................................23

 

Conference Call ...............................................................................................................................23

 

Forward a call .................................................................................................................................23

 

Transfer call.....................................................................................................................................23

 

Hold..................................................................................................................................................24

 

A

DVANCED 

C

ALLING FEATURES FOR 

H.323.........................................................................................24

 

Call Waiting .....................................................................................................................................24

 

Conference Call ...............................................................................................................................24

 

Forward a call .................................................................................................................................24

 

Transfer call.....................................................................................................................................25

 

Hold..................................................................................................................................................25

 

A

DVANCED 

C

ALLING 

F

EATURES FOR 

MGCP.......................................................................................25

 

TROUBLESHOOTING.......................................................................................................................26

 

SPECIFICATIONS ..............................................................................................................................27

 

 

Summary of Contents for AC-211

Page 1: ...MN100129 Rev A01 ACCESS 211 VoIP GATEWAY A C 2 1 1 U S E R G U I D E ...

Page 2: ...Revision Date Description A01 April 01 2004 1 Adapted for UL FCC 2 Section 10 4 formerly for H 323 and SIP is now separated now Section 10 4 for SIP with revised rules for Hold call Call waiting Transfer call and Conference flash without following digits and Section 10 5 for H 323 with contents as before ...

Page 3: ...K 10 ADVANCED CONFIGURATION VIA THE WEB 12 WAN CONFIGURATION 12 ENABLING POINT TO POINT PROTOCOL OVER ETHERNET PPPOE 15 MAC SPOOFING 16 LAN CONFIGURATION 16 Configuring LAN Settings 17 DHCP Server Configuration 18 Port Forwarding 20 COMPLETING THE ACCESS 211 GATEWAY CONFIGURATION 21 USING THE ACCESS 211 GATEWAY 23 FIRST CALL 23 ADVANCED CALLING FEATURES FOR SIP 23 Call Waiting 23 Conference Call 2...

Page 4: ...ure that the prompt and easy access that our customers have come to expect for their Telco Systems products will be maintained This guide is intended for users connecting to the Internet or Intranet with VoIP service set up by a provider and the access 211 gateway factory pre configured If this is not the case refer also to the administrator s manual T T To o o r r re e ea a ac c ch h h u u us s s...

Page 5: ...wering machines with touch tone support Phones or accessories that support Distinctive Ring NOTE Pulse dial telephones and accessories are not supported T T Th h he e e f f fr r ro o on n nt t t p p pa a an n ne e el ll The Access 211 Gateway s front panel contains six LEDs Two link LEDs indicate Link and Activity status for the WAN and LAN Steady glow indicates Link and blinking indicates Activit...

Page 6: ...the LAN and WAN connectors and the input DC power connector as shown in the following figure The optional Life Line socket on the left is designed to provide a public network connection in the event of power failure CAUTION Never connect the Phone connectors to the public telephone outlet or to each other Only the Life Line connector if provided may be connected to the public telephone outlet ...

Page 7: ...e e eq q qu u ui iir r re e ed d d to set up and use your Access 211 VoIP Gateway Optionally a PC or a laptop computer with a LAN card a web browser and Telnet An Ethernet cable supplied for the Ethernet connection from the Access 211 Gateway to your router or modem An Ethernet cable not supplied to connect the unit to your computer devices Two push button telephones with DTMF tone signal capabili...

Page 8: ... near the devices to be connected and close to an electrical outlet Place the unit on a desktop or other level surface You may also mount the unit on the wall using two wood screws 6 1 15 5 cm apart for horizontal positioning or 2 68 6 8 cm apart for vertical positioning Use screws as specified in the table below Holes for mounting on the wall are situated at the bottom of the unit as shown in the...

Page 9: ...adapter to the power connector of the unit and to the power source 7 Check that the Power LED on the AC 211 front panel glows steadily 8 Turn on your PC 9 If you are using a DSL modem you will need to enable PPPoE as described in the section Enabling Point to Point Protocol over Ethernet PPPoE on page 15 and disable PPPoE on your PC 10 Wait for the Voice LED on the AC 211 front panel to glow indic...

Page 10: ...cable in accordance with the instructions provided with your router 3 Connect the phones to the Phone1 and Phone2 sockets on the Access 211 rear panel with RJ 11 Phone cables Up to five phones in parallel may be connected to each port If your provider enables only one phone line use the Phone1 port 4 Turn on your broadband modem and your router and follow the instructions provided with these devic...

Page 11: ...el to glow indicating connection to your Internet and VoIP providers It may take a minute or two for these connections to be established 10 Pick up the phone on each line to verify that you can hear the dial tone If no dial tone is heard refer to Troubleshooting on p 26 The Access 211 Gateway is now ready for performing telephone calls ...

Page 12: ...y clicking on the Save button at the bottom of each page Once all settings have been saved select the Reset option on the left hand side of the Web page to reset the VoIP Gateway and effectuate the new settings W W WA A AN N N C C Co o on n nf f fi iig g gu u ur r ra a at t ti iio o on n n To change the WAN mode from using the DHCP default configuration to fixed IP or to assign a different fixed I...

Page 13: ...U I D E MN100129 Rev A01 13 4 In the vertical menu bar on the left select WAN The WAN Status page appears Figure 2 WAN Status Page 5 To change network and VoIP IP settings select WAN Settings on the horizontal menu bar The WAN Configuration page appears Figure 3 ...

Page 14: ...alues for the WAN IP address mask gateway DNS Server etc Select Specify fixed WAN Configuration The following fields associated with fixed IP addressing should be filled in or changed only if your broadband provider requires them Use the values supplied by your broadband provider IP Address IP Netmask IP Gateway IP DNS Server 1 and 2 Host Name and Domain Name 8 Multicast Limits Limits for Multicas...

Page 15: ... P PP P PP P Po o oE E E If you have a DSL modem and are NOT using a router between the AC 211 and the modem configure PPPoE as follows 1 In the horizontal menu bar of the WAN page select PPPoE The WAN PPPoE Configuration page appears Figure 4 Figure 4 WAN PPPoE Configuration Page 2 Select Yes in the Enable PPPoE drop down list box 3 Fill in the username and password in the Authentication fields a...

Page 16: ...ration page appears Figure 5 Figure 5 MAC Spoofing Configuration Page 2 Enter the MAC address of your device and click Save MAC Spoofing Settings L L LA A AN N N C C Co o on n nf f fi iig g gu u ur r ra a at t ti iio o on n n The LAN Configuration Web pages allow you to configure the following LAN settings LAN IP address and subnet mask LAN broadcast and multicast traffic limitation Rate control D...

Page 17: ...nfiguration page enter the LAN IP address and subnet mask 2 Optionally set the broadcast and multicast limits in the appropriate fields 3 Select one of the following Rate Control options Disable Rate Limits this is the default setting OR Dynamic Rate Limits OR Fixed Rate Limits With the Rate control feature you can limit the bandwidth allocated to the device s connected to the LAN port This is esp...

Page 18: ...ser Upload Rate parameter to the value of the user s available upload bandwidth on the WAN connection The Access gateway will dynamically reserve bandwidth for the active calls and limit the bandwidth for the LAN device to the remaining available bandwidth By default the User Upload Rate is set to 32 Kbps If you change this value the actual upload rate will be rounded to the nearest multiple of 32...

Page 19: ...for the local LAN DNS Server 1 and 2 if left blank the DNS Server IP addresses will be acquired from the WAN connection If you want to use different DNS Server addresses enter their IPs You can define LAN devices statically The devices can be defined by Host name or by MAC address o Identity Using Select the type of identifier Host name or MAC you wish to use in the next field o Host Identifier En...

Page 20: ...rding associates local port ranges to local P addresses in order to enable external network users to access local devices without the need for the local servers to first access the global network To configure port forwarding 1 In the horizontal menu bar of the LAN page select Port Forwarding The Port Forwarding Configuration page appears Figure 9 ...

Page 21: ...es can be defined 5 Click Save NAPT Settings C C Co o om m mp p pl lle e et t ti iin n ng g g t t th h he e e A A Ac c cc c ce e es s ss s s 2 2 21 1 11 1 1 G G Ga a at t te e ew w wa a ay y y C C Co o on n nf f fi iig g gu u ur r ra a at t ti iio o on n n After entering and saving all configurations you must reset the Access 211 Gateway To reset the Access 211 Gateway 1 In the vertical menu bar o...

Page 22: ...A C C E S S 2 1 1 V O I P G A T E W A Y A C 2 1 1 U S E R G U I D E MN100129 Rev A01 22 Figure 10 Reset Page ...

Page 23: ...ing subsections An expression such as dial flash 7 implies press on flash then press on 7 the dialing sequence progresses as read from left to right The Star or Asterisk key is represented by the symbol The term destination number within an expression implies dial the destination number Call Waiting If you are engaged in a call and another party calls your line you hear a short tone on your line T...

Page 24: ...a a an n nc c ce e ed d d C C Ca a al lll lli iin n ng g g f f fe e ea a at t tu u ur r re e es s s f f fo o or r r H H H 3 3 32 2 23 3 3 In the following subsections An expression such as dial flash 7 implies press on flash then press on 7 the dialing sequence progresses as read from left to right The Star or Asterisk key is represented by the symbol The term destination number within an expressi...

Page 25: ...ou can receive the call by picking up the handset as long as the phone rings Hold To hold a call that you are receiving press flash 1 The caller will be at hold You can then run another call by dialing another number When you put the handset down the phone will ring Pick up the call and you will be engaged in a call with the original caller If you wish you can then transfer the call as described a...

Page 26: ...nnected If there is still no dial tone check with you VoIP and broadband service providers The Internet service does not work properly single PC connection without a router Verify that the WAN and the LAN Link Act LEDs on th AC 211 front panel are active If not verify that the Ethernet cables are properly connected Connect your PC directly to the broadband modem and check the Internet service If t...

Page 27: ...ev A01 27 Specifications Dimensions 4 75 W x 7 36 L x 1 77 H 120 W x 187 L x 45 H mm Weight 1 32 lbs 0 6 kg Operating temperature 0 C 45 C 32 F 113 C Humidity 10 90 non condensing Power source 5 VDC 2 4A External power supply Emission and safety regulations FCC Class B UL CUL CE ...

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