A C C E S S 2 1 1 V O I P G A T E W A Y ( A C - 2 1 1 ) U S E R G U I D E
MN100129 Rev A01
26
Troubleshooting
Problem Solution
The unit doesn't function. The
Power
LED is off.
Check that the AC/DC adapter is properly connected, and that
power is supplied to the wall power outlet.
No dial tone
Verify that the phone line is securely plugged into the
Phone1
or
Phone2
port.
Verify that the WAN Link/Act LED on th AC-211 front panel is
active. If it is not, check that the WAN cable is properly
connected.
If there is still no dial tone, check with you VoIP and broadband
service providers.
The Internet service does not
work properly (single PC
connection, without a router).
Verify that the WAN and the LAN Link/Act LEDs on th AC-211
front panel are active. If not, verify that the Ethernet cables are
properly connected.
Connect your PC directly to the broadband modem and check the
Internet service.
If the Internet service functions properly when the AC-211 is not
connected, review the LAN settings according to the LAN
configuration instructions above.
The Internet service does not
work properly (local network
connected through a router).
Follow the instructions supplied with your router.
