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A few tips in case of problems…
The appliance won't work.
The appliance isn't correctly plugged in. Check that the appliance is correctly plugged in.
You haven't yet pressed the ON / OFF
button.
Press the ON / OFF button.
You've pressed the ON / OFF button but
the appliance won't work.
Close the lid.
The appliance won't heat up.
Bring your appliance to an Approved Service
Centre.
The paddle is not turning correctly.
Check that it is correctly in place otherwise take
your appliance to an Approved Service Centre.
The paddle is not turning
correctly.
The paddle isn't locked.
Adjust the position of the paddle until you hear
the “CLICK” sound
- fig.8b.
The tray won't turn.
The tray isn't locked.
Adjust the position of the tray until you hear
the “CLICK” sound.
The food is not cooked evenly.
You haven't used the paddle.
Put it in position.
The food is not chopped up the same
way.
Chop all the food to the same size.
The fries are not chopped the same
way.
Chop all the fries to the same size.
The paddle is in the right position but it
won't turn.
Bring the appliance to an Approved
Service Centre.
The fries are not crispy enough.
You are not using special chip potatoes Choose special chip potatoes.
The potatoes haven't been
sufficiently washed and dried.
Wash, drain and dry the potatoes thoroughly
before cooking.
The fries are too thick.
Chop them more thinly.
There's not enough oil.
Increase the quantity of oil (see “Cooking table”).
The filter (
12
) is blocked.
Clean the filter.
The food won’t turn with the
tray.
The food is too thick.
Reduce the thickness of your food.
The food in the bowl isn’t
cooked.
The tray was put on the bowl when the
cooking started.
Only put the tray in during the second half of
the cooking phase.
The fries become cracked whilst
they are being cooked.
You're not using the right quantity.
Reduce the quantity of potatoes and change
the cooking time.
The food remains on the edge
of the dish.
The bowl is overloaded.
Stick to the quantities indicated in the cooking
table.
Reduce the quantity of food.
Maximum level exceeded.
Reduce the quantities.
Liquids from the cooking have
seeped into the body of the
appliance.
Bowl faulty.
Check that there aren't any leaks by filling the
bowl up to the MAX level of the paddle. If you
do find a leak, take your bowl to an Approved
Service Centre.
The maximum level has been exceeded. Don't go over the maximum level.
The LCD screen doesn't work
anymore.
The appliance isn't plugged in.
Plug the appliance in.
The appliance hasn't been turned on.
Press the ON / OFF button.
The appliance has been used incorrectly
and as a result has gone into safety mode.
Take the appliance to an Approved Service
Centre.
The LCD screen is indicating Err. The appliance has a malfunction.
Unplug the appliance, wait 10 seconds,
plug the appliance back. In again, and press
the ON/OFF button. If the LCD screen is still
indicating Err, take the appliance to an
Approved Service Centre.
The appliance is making an
abnormal amount of noise.
You suspect that the appliance's
motors are not working properly.
Take the appliance to an Approved Service
Centre.
During combined cooking, the
machine won’t stop for you to
put the tray in.
The tray cooking has not been
programmed.
Use the 2in1 function during combined
cooking.
P
ROBLEMS
C
AUSES
S
OLUTIONS
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