When products are initially defective or damaged upon delivery, photographic evidence of the damage must be
submitted via email to TEBCO before any repair or replacement of the battery can be carried out as per these
stipulated terms.
TEBCO retains the right to substitute the faulty battery with an identical one instead of repairing it. In cases of
replacement, TEBCO will select, at its discretion, the most closely matching battery from its existing range of
products. This replacement battery might vary in specifications from the original, as battery specifications can
change over time. Replacing the battery does not extend or restart the warranty period.
Should TEBCO be unable to repair or replace the battery, customers will be offered a credit or a refund for the
product's purchase price (as chosen by TEBCO). This credit or refund will exclude any associated delivery
costs.
Upon receipt of goods from TEBCO, customers are responsible for inspecting them for any damage. If damage
due to transit is identified, it must be reported to TEBCO within 3 days of receiving the product. Failure to
report such damage within this timeframe could result in the denial of warranty claims for physical damage.
While in transit to and from the TEBCO Authorized Repair Centre, the product is at the customer's risk.
TEBCO reserves the right to seek reimbursement for any incurred costs if the product is found to be in proper
working condition or if it's determined that the warranty conditions do not apply or have been violated.
TEBCO maintains the reasonable discretion to assess whether a battery is performing in line with TEBCO
specifications and industry norms, in accordance with applicable law.
This warranty is non-transferable to subsequent owners of products originally purchased from TEBCO
To the extent allowed by law, the warranty will not be applicable to a battery if:
•
The product hasn't been installed, operated, maintained, or used as per the manufacturer's
instructions or specifications.
•
The factory-applied serial number has been altered or removed.
•
Damage, malfunction, or failure arises from alterations (hardware or software), accidents, misuse,
abuse, fire, liquid spillage, mis-adjustment of customer controls, incorrect voltage usage, power
fluctuations, natural disasters, voltage supply issues, tampering, unauthorized repairs, use of
defective or incompatible accessories, computer virus operation, exposure to corrosive conditions, or
entry by foreign objects.
•
Damage occurs during transportation, installation, or relocation of the product.
•
Third-party software or hardware not included in the original product configuration is involved.
•
Defective pixels (dead or stuck) appear in digital products.
•
The failure is not related to the product's performance in line with its specifications.
•
Service or support for software, operating systems, or applications installed on the product is sought,
except for restoring factory default settings.
•
Service is requested for a product located outside of China.
To the fullest extent permissible by law:
•
TEBCO shall not be held liable for loss, damage, or changes to third-party hardware, software,
programs, data, or information stored on any media or part of the product, regardless of the cause.
•
TEBCO shall not be held liable for loss of use, profit, revenue, or any resulting indirect or
consequential loss or damage.
•
TEBCO's total liability for all warranty claims shall not exceed the original product purchase price or,
at TEBCO's discretion, the replacement of the product with an equivalent one.
•
All other warranties, conditions, terms, representations, and undertakings, whether explicit or
implied, are excluded by TEBCO.
