3.2. The Warranty does not apply to wheels, tyres or tubes.
3.2 The Warranty extends only to the Purchaser and only if the TEBCO Product was purchased from a person
authorised by The Electric Bicycle Co to sell the TEBCO Product ("
Dealer
"). The Warranty may not be
transferred by the Purchaser to any other person.
4.
HOW TO CLAIM UNDER THIS WARRANTY
4.1. To claim under this warranty, the Purchaser must deliver, at its own cost, the TEBCO Product and proof
of purchase to the Dealer from which the TEBCO Product was purchased or to the address above,
together with the following information:
(a)
the brand, model and serial number of the TEBCO Product;
(b)
the date, place and name of the Dealer from which the TEBCO Product was purchased;
(c)
details of the defect or failure in respect of which the claim under the warranty is made; and
(d)
written reasons why the Purchaser believes it is entitled to claim under the warranty provided
herein.
4.2. Where the Warranty does apply to the TEBCO Product, The Electric Bicycle Co shall (at its option) repair
the relevant TEBCO Product or replace the relevant TEBCO Product with a comparable product or part
without charge.
4.3. In the event that the TEBCO Product is not defective within the terms of this Warranty, all reasonable
costs and expenses relating to the processing of the claim under the warranty shall be borne by the
Purchaser.
5.
AUSTRALIAN CONSUMER LAW
5.1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
5.2. The benefits given to the Purchaser under this Warranty are in addition to other rights and remedies of
the Purchaser under the Australian Consumer Law and other applicable laws.
5.3. While this Warranty applies to the original Purchaser only, subsequent purchasers may have rights under
the Australian Consumer Law.
Battery Warranty Terms and Conditions
The battery's performance is covered by the following warranty terms: it is guaranteed to retain at least 80% of
its capacity after 1 year and 60% after 2 years from the date of purchase, specifically for private use.
TEBCO, herein referred to as the manufacturer, commits to rectify or replace any product that it has supplied
to you at its own expense in cases where the product's performance deviates from the TEBCO specifications
during the designated 24-month warranty period due to manufacturer faults.
The standard warranty period starts on the date of product delivery or collection. In cases where delivery proof
is absent, the product delivery date is presumed to be 3 business days after the product's dispatch date.
To request service under the warranty, valid proof of purchase (such as an invoice or paid order confirmation)
must be provided.
TEBCO's approval is mandatory for any repair service covered by the warranty. Unauthorized repairs
undertaken by customers will render the warranty null and void.
