30
Reference
Storing the card reader
•
It must be stored in temperatures between 0° and 50° Celsius.
•
Do not leave it outdoors overnight, especially in the winter.
Maintaining the card reader
•
Don’t place the card reader on a magnetized pad — this will cause them to malfunction.
•
Routinely clean it with a damp cloth so that any spills don’t get into the inner workings.
•
Use TD-approved cleaning cards for the chip and magnetic card readers.
Lost or stolen equipment
If your device has been lost or stolen, please:
1.
Deactivate your card reader via the TD Mobile Pay app or the Merchant Portal. (lost or stolen)
2.
Call the TD Merchant Solutions Contact Centre immediately at
1-800-363-1163
to report the incident.
(lost or stolen)
3.
Contact the police to file a report. (stolen only)
What should I do when the police arrive regarding the stolen device?
If a police officer arrives on site please record the following:
•
Officer’s name
•
Officer’s jurisdiction
•
Officer’s contact information
•
Stolen device’s serial number
The officer should provide you with a
report number
. After obtaining the above from the officer, please call the
TD Merchant Solutions Contact Centre and provide this information so that you can receive a replacement device.
See below for an easy to use information card to record the required information.
Police information
Name:
__________________________________________________________________
Jurisdiction:
_____________________________________________________________
PH #:
___________________________________________
EXT #:
__________________________________
FAX #:
________________________________________________________________________________________
Email:
________________________________________________________________________________________
Stolen device serial #:
__________________________________________________________________
Summary of Contents for Mobile Pay
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