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Troubleshooting

If you encounter problems while using the product, use the troubleshooting information to help 
determine the problem and find possible solutions.

General problems

Problem

Solution

I can't turn on the earbuds.

Your earbuds don't have enough battery power. Charge 
your earbuds.

How to power off my earbuds 
and charging case?

You can't manually power off the earbuds or the charging 
case. When you're not using them, place the earbuds in the 
charging case, and close the case. Your earbuds will enter 
standby mode to save battery. It is recommended that you 
regularly charge the charging case.

I lost one of the earbuds.

Contact the local contact center for further advice.

The charging time and battery 
life are different between the two 
earbuds. 

• 

The charging time may differ between the two earbuds 
even if they start charging at the same time.

• 

The charging time and remaining battery may differ 
between the two earbuds due to different inner 
components.

How to dispose of my earbuds?

Check your country's local waste regulations for the proper 
disposal of electronic products. For more information, visit 
www.tcl.com.

Connection problems

Problem

Solution

I can't pair the earbuds with my 
device.

• 

Make sure you have turned off the Bluetooth function of all 
previously paired devices.

• 

Remove your earbuds from the pairing list on your device .

• 

Follow the steps in the user manual to make pairing 
operation. 

The earbuds can't connect to 
my device automatically.

Make sure the Bluetooth function of your device is enabled 
before using your earbuds.

After puting my earbuds back 
in the charging case, I find they 
are still connected to my device.

To disconnect the earbuds from your device, close the lid 
after putting your earbuds back in the charging case.

Can I connect my earbuds to 
multiple devices at the same 
time?

You can't connect your earbuds to multiple devices at the 
same time.
To connect to a second or subsequent device, refer to the 
user manual.

Summary of Contents for MOVEAUDIO S600

Page 1: ...MOVEAUDIO S600 User Manual Model TW30 V2 0...

Page 2: ...ction 13 Reset the earbuds 14 Chapter 4 TCL Connect app 15 Battery level 15 Noise control 15 Touch functions 15 Wearing detection 17 Explore more 17 Important safety information 19 Important handling...

Page 3: ...es or regions App and feature availability is subject to change Documentation content is subject to change without notice We make constant improvements on the documentation of your device including th...

Page 4: ...uds and pair earbuds with Bluetooth enabled devices such as smartphones USB Type CTM port Connect the charging case to a computer or a compatible USB adaptor with the supplied USB Type C cable to simu...

Page 5: ...n charging is complete It takes approximately 2 hours to fully charge the case using the supplied USB Type C cable The charging time may vary depending on the battery usage conditions The earbuds supp...

Page 6: ...is above 50 and flashes amber 3 times when the battery level is below 50 You can also check the battery level for the charging case and earbuds in the TCL Connect app See Chapter 4 TCL Connect app on...

Page 7: ...er pairing mode automatically if you open the charging case In this case proceed to step 4 3 Press and hold the function button until the LED indicator flashes white 4 Select TCL MOVEAUDIO S600 from t...

Page 8: ...you can enjoy on your phone Find your lost earbuds If the earbuds are connected to your phone you can locate them by ringing either or both earbuds To access this feature go to Bluetooth settings on y...

Page 9: ...all the TCL Connect app 1 To download the app you can Search for TCL Connect in the Google PlayTM store Android 5 0 or later or App store iOS 10 0 or later Or scan the following QR code 2 Install and...

Page 10: ...settings of your iPhone then unpair your earbuds Reconnect with your devices After successful pairing the earbuds will automatically connect to the last paired device if both are turned on and within...

Page 11: ...nable to perform the playback controls on either earbud install the TCL Connect app and assign the playback control function to either or both earbuds as desired See Chapter 4 TCL Connect app on page...

Page 12: ...affect the operation of call controls You can not get access to the TCL Connect app when making or answering calls The operation of call controls may vary depending on the Bluetooth device Refer to th...

Page 13: ...these steps 1 Connect your earbuds to your phone For more connection details see Connect with other devices on page 8 2 Install and open the Google Assistant app 3 When using Google Assistant for the...

Page 14: ...ogle Assistant app locate the setting page of your earbuds then turn off Google Assistant Skip this step if you have not previously activated Google Assistant 2 Enable Siri on your iPhone 3 Connect th...

Page 15: ...charging case at the top of the screen Note When your earbud is connected successfully with your phone the Bluetooth icon is in blue Otherwise the icon is in grey Noise control There are three noise...

Page 16: ...ise control By tapping and holding your earbuds you can play pause skip and repeat songs and cycle between the selected noise control modes Tap Noise control to customize which modes to switch between...

Page 17: ...aring dection function is enabled by default Note The wearing detection function may not work properly if the earbuds are not worn correctly Explore more Tap the button on the upper right corner of th...

Page 18: ...ete your earbuds from the device list in the TCL Connect app FAQ Access the frequently asked questions you might have about your earbuds User Manual View the user manual to get the most out of your ea...

Page 19: ...fied by Bluetooth SIG Inc and are compatible to the following Bluetooth profile Bluetooth profile HFP Hands free profile A2DP Advanced audio distribution profile Bluetooth stereo supported AVRCP Audio...

Page 20: ...t use damaged cables or chargers Battery Do not attempt to replace the device batteries yourself You may damage the batteries which could cause overheating and injury The batteries in your device sho...

Page 21: ...hich can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna...

Page 22: ...r relevant provisions of Directive 2014 53 EU You can find the Declaration of Conformity on https www tcl com global en service support mobile eu doc html Disposal and recycling information At TCL we...

Page 23: ...emaining battery may differ between the two earbuds due to different inner components How to dispose of my earbuds Check your country s local waste regulations for the proper disposal of electronic pr...

Page 24: ...arbuds don t match what s happening on the connected device s screen You may experience sound lags on your earbuds when playing videos or games To minimize the delay move the devices closer together t...

Page 25: ...oise cancellation feature Open the TCL Connect app to check whether the noise cancelling control function is assigned to your earbuds The earbuds have three noise control modes Noise cancellation Tran...

Page 26: ...he Google Assistant app on your device 3 Tap Finish headphones setup and follow the on screen instructions For iOS users 1 Connect your earbuds to the device 2 Install and open the Google Assistant ap...

Page 27: ...se of such marks by TCL Communication Ltd is under license USB Type C is a trademark of USB Implementers Forum Android Google Play and Google Assistant word marks and logos are trademarks or registere...

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