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7
Troubleshooting ..................
Before contacting the service center, here are some
instructions to help you troubleshoot your device:
•
For optimal operation, fully charge the battery.
•
To improve the laptop’s performance, remove
unnecessary files or apps on your laptop.
•
Update your laptop's software via the Updates
application. Or you can go
Settings
>
Windows
update
to update software.
•
Reset your laptop via Erase all data.
go to
Settings
>
System
>
Recovery
>
Recovery options
>
Reset PC
All of your laptop data will be lost permanently. It is
strongly advised to fully back up your laptop data
before resetting.
1. The latop boots with a black screen or it is unable
to boot
•
Make sure the power adapter is connected to the
laptop and the other end is plugged into a working
power socket.
•
Turn on the laptop power button.
•
Adjust the screen brightness to the appropriate level.
If the screen is still black, please send your laptop to the
service center.
