47
48
•
Make sure that you have selected the country code when calling an international
number.
I can't add a contact
•
Make sure that your SIM card contact list are not full; delete some files or save
the files to the phone.
My callers can't leave messages on my voicemail
•
Contact your network carrier to check service availability.
•
Set up your voicemail, so that your caller can leave a message.
I can't access my voicemail
•
Make sure that T-Mobile's voicemail number is correctly entered in "Voicemail
number".
•
Try later if the network is busy.
I can't send and receive MMS
•
Check your phone storage as it might be full.
•
Contact customer care to check service availability and MMS parameters.
•
Verify the server center number or your MMS profile with customer care.
•
The server center may be swamped. Try again later.
•
Start a new Messaging string. Your messaging string may have reached its limit.
SIM card PIN locked
•
Contact customer care to obtain the PUK (Personal Unblocking Key) code.
I can't connect my phone to my computer
•
Install Smart Suite.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the Smart Suite Agent has been activated.
•
Check that you have marked the USB debugging checkbox.
•
Check that your computer meets the requirements for Smart Suite installation.
•
Make sure that you’re using the right cable from the box.
I can't download new files
•
Make sure that there is enough phone storage space for your download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status.
The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to other users.
•
Make sure that the two devices are within Bluetooth’s detection range.
The battery drains too fast
•
Make sure that you follow the complete charge time (minimum 2.3 hours).
•
After a partial charge, the battery level indicator may not be exact.
•
Wait for at least 10 minutes after removing the charger to obtain an exact
indication.
•
Adjust the brightness of screen as appropriate.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information manually or increase their auto-check
interval.
•
Exit background-running applications if they are not being used for extended
periods of time.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing, internet
surfing or running other complex applications
•
This heating is a normal consequence of the CPU handling excessive data.
Ending the above actions will make your phone return to normal temperature.
After Factory data reset is performed, I can't use my phone without entering
Google Account credentials
•
After reset is performed, you must enter the original Google Account credentials
that were used on this phone.
•
If you don’t remember your Google Account credentials, complete Google
Account recovery procedures.
Summary of Contents for 30 XE 5G
Page 1: ...USER MANUAL...
