45
46
•
When abroad, check that the voltage input is compatible.
•
Check that the charging port is secured or it’s not damaged.
My phone can't connect to a network or "No service" is displayed
•
Try connecting to the network by moving to another physical location.
•
Verify the network coverage in your current area.
•
Check that your SIM card is valid.
•
Make sure your phone’s setting is not in airplane mode.
•
If you are away from your T-Mobile network, you may need to enable roaming
in the phone’s settings to connect to another network. Roaming charges may
apply.
My phone can't connect to the internet
•
Make sure that Cellular Data internet service is available in your wireless service
plan.
•
Check your phone's settings. Make sure
Cellular Data
is enabled or Wi-Fi
connected.
•
Make sure that you are in a place with network coverage for cellular data or
Wi-Fi internet connection.
•
Try connecting at a later time or from another location.
Invalid SIM card
•
Make sure that the SIM card has been correctly inserted (see "Inserting Nano
SIM card").
•
Make sure that the chip on your SIM card is not damaged.
•
Make sure that the service of your SIM card matches the network you’re on.
My phone can't make outgoing calls
•
Make sure that you have dialed a valid number and have touched Call on your
phone.
•
For international calls, check the country and area codes.
•
Make sure that your phone is connected to a network, and the network is not
overloaded or unavailable.
•
Check your subscription status.
•
Make sure that you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
•
Make sure that your phone is switched on and connected to a network.
•
Check for overloaded or unavailable network.
•
Check your subscription status.
•
Make sure that you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
•
If the caller is not in your contact list, you have the option to subscribe to NameID
•
Your caller may have concealed his name or number.
I can't find my contacts
•
Make sure that your SIM card is not broken.
•
Make sure that your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
Adjust the volume during a call by pressing the
Volume
key.
•
Check the network strength. Move to a location with stronger signal strength.
•
Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
•
Check to make sure that your subscription includes this service.
•
Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
•
Make sure that you have correctly recorded the number in your file.
Summary of Contents for 30 XE 5G
Page 1: ...USER MANUAL...
