Thank you for purchasing a Taurus product. Taurus guarantees that your product
has been thoroughly inspected and tested before being dispatched and is free from
mechanical and electrical defects and complies with the applicable safety standards.
With every Taurus product purchased you get a 2 year warranty as detailed in the terms
and conditions below.
First Year – 1 Year Retail Warranty:
Should defects due to faulty parts or workmanship
develop, under normal domestic use, within 12 months
from the original date of purchase please return the
product to the store from where it was purchased for a
refund or replacement.
Second Year – 1 Year Extended Warranty
Taurus takes pride in their product quality and therefore
offer an extended 12 month warranty over and above the
1 Year Retail Warranty. Should defects due to faulty ma-
terial or workmanship develop, under normal domestic
use, after the 12 month period and within 24 months
from the original date of purchase, please return the
product postage pre-paid to Taurus for repair. Taurus
will repair the product free of charge and return it to
you directly. Taurus will replace a product with a similar
product in the same or better condition, if the repair can-
not be conducted for whatever reason.
NB: The 1 Year Extended Warranty is only valid for
customers who have registered their warranty online at
www.taurusappliances.co.za within the first year after
making their purchase. See overleaf for details and
instructions.
Before returning your product, check the following:
Your household mains supply socket is in good condition,
working and switched on.
The mains supply circuit is not overloaded (White trip
switch on your DB board is off).
You have read the trouble shooting guide in your Instruc-
tions for Use.
All accessories and parts are present.
The following conditions apply:
Please ensure you retain your receipt as this must be
presented when making a claim under the terms of the
guarantee. It is impossible to determine the guarantee
period without proof of purchase, so please keep this in
a safe place. (NB. Your guarantee can be scanned onto
the Taurus web site for safe storage – see reverse side
for details.)
If a refund or exchange is required the product must
be complete with all accessories, parts and packaging.
Missing parts will render the guarantee void.
Upon receipt of your appliance, check it for any transport
damage to ensure it is safe for use. Return it to the
store as soon as possible for exchange if damaged. The
guarantee is void if products are damaged after use, so
please do not use the damaged product.
Your product is designed for normal domestic household
use. Failure to read and comply with the instructions for
use, cleaning and maintenance will render your guar-
antee void, so please read these instructions carefully
to ensure your safety, and to get the most effective use
from the product. (e.g. not removing lime scale; water
deposits; insect infestation, and/or burnt products)
Any abuse, negligent, improper or accidental use or care
will render the guarantee void and Creative Housewares
(Pty) Ltd will not be liable for any loss or damage.
Any attempted repair, or replacement of unauthorised
parts will render the guarantee void, so please contact
an authorised service centre or service agent for any
service or repair requirements.
NB: The guarantee on replaced products will be from
the original date of purchase and not from when the date
replacement was made.
All repairs carry a 3 month guarantee even if this falls
outside of the 2 year guarantee period.
Taurus will attempt to conduct repairs within reasonable
time in line with industry standards but cannot be held
responsible or liable for any circumstances not under
our control.
Repairs Out of the Warranty Period
If service or repair becomes necessary outside the
warranty period, this service is still available however
all transport/postage, spares and labour costs will
be for the customers’ account. All chargeable repairs
will require the customers’ written acceptance of the
quote. Once the go-ahead has been received Taurus will
undertake to conduct the repair within a reasonable time
and maintain the condition of the product as received.
All repairs are guaranteed for 3 months from the date of
the repair.
For any service, enquiries and complaints please
contact our Customer Care on 086 111 5006 or e-mail
[email protected] from 08h00 to 15h00
Monday to Friday excluding public holidays. Please also
note that the company is normally closed for 2 weeks
around Christmas and New Year. Please send all prod-
ucts for repair postage pre-paid to one of the service
centres listed on the back of this page.
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