22
Problem solving (cont)
Checklist
Solution
Page No.
PROBLEM: Excessive Salt Usage
1.
Check the hardness.
1.
Reduce the unit setting if incorrect
13
PROBLEM: No Water in Cabinet or Very Low
1.
This is quite normal. Unlike conventional water softeners only a few inches
of water is at the bottom of the cabinet
1.
No action necessary
PROBLEM: High Water Level in Cabinet
1.
Is the water level in the salt cabinet high?
1.
Initiate an immediate recharge. If the problem does not return,
there is nothing wrong
20
PROBLEM: Water Running Down the Overflow
1.
Is the water level in the salt cabinet high?
1.
If yes, bypass the water softener and call for service
7
PROBLEM: Water Running Down the Drain Line Constantly
1.
Is the unit in recharge mode?
1.
If yes, wait until it finishes, check the present time and
recharge time settings and adjust if incorrect
12
2.
Does an error code appear, eg ‘ERR 01’?
2.
Check all electrical connections are secure. Turn the power off
for ten seconds, and then switch back on
19
PROBLEM: Electronic Faceplate
1.
Is the Faceplate blank?
1.
Check the power is turned on and all connections are secure.
2.
Is the display stuck on one function?
2.
Turn the power off for ten seconds and then switch back on.
3.
Does an error code appear, eg ‘ERR 03’?
3.
Check all connections are secure. Turn the power off for ten
seconds, and then switch back on.
19
Please Remember
– Only use tablet or pellet salt in your softener!
