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Problem solving
If you are experiencing poor water flow, please check all plumbing first, as it is extremely rare for a softener to cause flow rate problems.
Save money by ensuring an engineer is not called out unnecessarily. However, if the solution to the problem is not successful,
please call for service and advise us what you have tried. Call our Direct Service Line on: 0870 429 9019.
Checklist
Solution
Page No.
PROBLEM: Hard Water or, Intermittently Hard Water
1.
Is there a minimum of 12 cm of salt in the cabinet?
1.
Fill the cabinet with salt.
18
2.
Is the bypass valve closed and the inlet and outlet valves open?
2.
Close the bypass valve and open the inlet and outlet valves.
7
3.
Is the hardness setting correct?
3.
Reset the unit setting as per table open the inlet and outlet valves.
13
Important Notes:
If any of the above requires action, add 4 litres of clean water to the salt and initiate a ‘recharge now’.
PROBLEM: No Water
1.
Is the water mains open?
1.
Open water mains.
2.
Are the inlet and outlet valves open?
2.
Open the inlet and outlet valves.
7
PROBLEM: Unit recharges at incorrect time of Day
1.
Is the present time correct?
1.
Reset the present time
12
2.
Is the recharge time correct?
2.
Reset the recharge time
14
3.
Has there been a power cut?
PROBLEM: No Recharge occurring or, little or no salt usage
1.
Is the water soft?
1.
If yes, no action is required
17
2.
Is the water level in the salt cabinet high?
2.
If yes, check the drain line is not frozen or blocked. Initiate an
immediate recharge
20
Please Remember
– Only use tablet or pellet salt in your softener!
