Troubleshooting
(cont)
18
Please Remember
– Only use Tablet or Pellet Salt in Your Softener!
Checklist
Solution
PROBLEM: Excessive Salt Usage
1
Check the Hardness.
1
Reduce the unit setting if incorrect.
p11
PROBLEM: No Water in Cabinet or Very Low
1
This is quite normal. Unlike
1
No action necessary.
conventional water softeners only a
few inches of water is at the bottom
of the cabinet.
PROBLEM: High Water Level in Cabinet
1
Is the water level in the salt
1
Initiate an immediate regeneration.
p14
cabinet high
?
If the problem does not return,
there is nothing wrong.
PROBLEM: Water Running Down the Overflow
1
Is the water level in the salt
1
If yes, bypass the water softener and
p6
cabinet high
?
call for service.
PROBLEM: Water Running Down the Drain Line Constantly
1
Is the unit in regeneration mode
?
1
If yes, wait until it finishes, check
p11/12
the present time and regeneration
time settings and adjust if incorrect.
2
Does an error code appear, eg.
2
Check all electrical connections
p9
“ERR 01”
are secure. Turn the power off for ten
seconds, and then switch back on.
Important Note:
If the problem persists bypass the softener and call for service
Page
Ref
Checklist
Solution
PROBLEM: Electronic Faceplate
1
Is the faceplate blank
?
1
Check the power is turned on and
p9
all conections are secure.
2
Is the display stuck on one function
?
2
Turn the power off for ten seconds
and then switch back on.
3
Does an error code appear,
3
Check all the connections are secure.
p15
eg.
“ERR03”
Turn the power off for ten seconds.
and then switch back on.
Page
Ref
