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APPENDIX A: SERVICE INFORMATION
Warranty Service
Details concerning Warranty Service are spelled out in the Warranty
section on page 32.
If you think your TAPCO Link.USB has a problem, please do everything
you can to confirm it before calling for service. Doing so might save you
from the deprivation of your Link.USB and the associated suffering.
These may sound obvious to you, but here are some things you can
check. Read on.
Troubleshooting
No Power
• Our favorite question: Is it plugged in? Make sure the USB cable
is connected between your computer and the Link.USB. The
computer must be on to provide power to the Link.USB over the USB
connection.
• Is the orange POWER LED illuminated? If not, try connecting the Link.
USB to another USB port on the computer (if available).
No Signal
• Is the Input GAIN turned up?
• Is the MIX control turned all the way to one side? Set the MIX control
to the center position to hear a mix of the direct input signal and
signal coming from the USB port.
• Is the PHONES Level control and the MONITOR Level control
turned up?
• Is the Link.USB selected as the audio input/output device in your
DAW application? In Tracktion, this is selected in the Settings tab
under Audio Devices.
• Be sure the correct inputs are selected in the DAW and the tracks
are armed.
