121
Troubleshooting
Q:
I can't get the communication cable connected to the computer.
What should I do?
A:
Please connect the communication cable provided with the Thermo
Recorder into the serial port of your computer (D-SUB
9
pin male
connector). If for some reason you cannot connect directly, please
use an appropriate adaptor (gender changer plug) as explained
below.
- If the connector on your computer is a D-SUB
9
pin male then there
is no need for an adaptor.
- If the connector on your computer is a D-SUB
25
pin female then use
an adaptor (D-SUB
25
pin male to a D-SUB
9
pin male).
- If the connector on your computer is a Half pitch
14
pin female then
use the adaptor (Half pitch
14
pin male to a D-SUB
9
pin male) or a
combination (Half pitch
14
pin male to D-SUB
25
pin male) and
(D-SUB
25
pin female to a D-SUB
9
pin male).
Q:
I can't download settings and/or data from the Thermo Recorder
to my computer. What should I do?
A:
Check to make sure that the power of the main unit is ON.
A:
Check to make sure that the connection is proper. Communication
will take place only through the serial port (RS-
232
C) and will not
work through the printer port or any other port.
A:
Check to make sure that you can control the Thermo Recorder via
the software.
A:
Make sure that the serial port has been selected correctly in the
[Serial Port Settings] Tab pull in the software. Please check which
port you are connected to (COM
1
-COM
8
) and select appropriately.
A:
If you have access to another computer, try to see if you can
download using it.
