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121

D13898.08 
MAY 2009

TANDBERG

 CONTENT SERVER

ADMINISTRATOR GUIDE

Table of  

Contents

Introduction

Installation

Quick Setup

TCS  

Administration

Backing up and 

Restoring

Administrator 

Settings

Conference 

Setup

View  

Conferences

Appendices

Indexes

Index Features

About Indexes

Indexes are available in the viewer 
if an editor of the conference has 
created them in the Content Editor. 
Indexes are used to progress the 
conference to the time where the 
index was added.
Indexes save time when users are 
trying to find a specific place in a 
conference to review.

By clicking an item in 
the 

Index

, the video will 

move and start playing at 
that reference point and 
display the corresponding 
slide. 

Summary of Contents for Content Server None

Page 1: ...MINISTRATOR GUIDE Version S3 3 May 2009 Table of Contents Introduction Installation Quick Setup TCS Administration Backing up and Restoring Administrator Settings Conference Setup View Conferences App...

Page 2: ...ction 59 The Distribution Section Podcast Producer and iTunes U 60 The Summary Section 61 Adding Templates 62 The Template Editor 62 System Templates 63 About System Templates 63 The System Templates...

Page 3: ...Changing from one alternate storage location to another 89 Updating the MYDOMAIN TCSNASUSER account 89 Windows Server 90 About Windows Server 90 The Windows Server Page 90 Conference Setup Initial St...

Page 4: ...23 About Editing Conferences 123 The Editing Conferences Page 123 Deleting Conferences 123 Editing Conference Permissions 124 About Editing Permissions 124 The Editing Conferences Permissions Page 124...

Page 5: ...We recommend that you check out the TANDBERG web site regularly for updated versions of TCS documentation Frequently Asked Questions and troubleshooting information http www tandberg com support Conte...

Page 6: ...ee TANDBERG Content Server Deployment Guide Creating and managing a TCS cluster available from the TANDBERG website Simplification of setup of Recording Aliases administrators can use Edit and Add lin...

Page 7: ...ideo and QuickTime compatible MPEG4 content Authentication Support for local LDAP and domain authentication Support for guest unauthenticated access with PIN protection for conferences Permissions Acc...

Page 8: ...nSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org Copyright 1998 2005 The OpenSSL Project All rights reserved THE OpenSSL SOFTWAR...

Page 9: ...NY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL CONTRIBUTORS BE LIABLE FOR...

Page 10: ...2009 TANDBERG CONTENT SERVER ADMINISTRATOR GUIDE Table of Contents Introduction Installation Quick Setup TCS Administration Backing up and Restoring Administrator Settings Conference Setup View Confer...

Page 11: ...Connection and Hazardous Voltage The product may have hazardous voltage inside Never attempt to open this product or any peripherals connected to the product where this action requires a tool This pr...

Page 12: ...metals and brominated flame retardants to reduce the environmental impact of WEEE which is landfilled or incinerated TANDBERG has implemented necessary process changes to comply with the European RoHS...

Page 13: ...ppendices A A Class product declaration A ITE We declare here that the subject product is A Class ITE product and the following statement is clearly marked in the user manual and nameplate A WARNING T...

Page 14: ...rst time installation of the Content Server Content Server TANDBERG CONTENT SERVER ADMINISTRATOR GUIDE Table of Contents Introduction Installation Quick Setup TCS Administration Backing up and Restori...

Page 15: ...connected For ventilation Leave a space of at least 10cm 4 inches behind the Content Server s rear panel and 10cm 4 inches in front of the front panel The room in which you install the Content Server...

Page 16: ...er the edit mode and confirm selection or entry Use this key to return to the previous menu screen or exit the edit mode without saving the latest entry Use these keys to select items in the menu move...

Page 17: ...display shows two lines at a time Use the Arrow keys to scroll down to Static Press Enter to put the change into effect and proceed to specify the IP address Press Enter twice to enter the submenu Sel...

Page 18: ...of Contents Introduction Installation Quick Setup TCS Administration Backing up and Restoring Administrator Settings Conference Setup View Conferences Appendices Quick Setup The Quick Setup section w...

Page 19: ...mended for administrative access When prompted for login enter the username administrator and password TANDBERG Go to Conference Setup Recording Alias Options Edit the E 164 aliases and H 323 IDs for...

Page 20: ...as type the address of the endpoint you want to call and click Place Call Alternatively you can dial one of the recording aliases E 164 alias or H 323 ID from your endpoint To read more on Recording A...

Page 21: ...ntServerIPaddress 8098 using Internet Explorer and use the Set Administrative Password tool to change your administrative password You may wish to record your new administrative password in a safe loc...

Page 22: ...tion Quick Setup TCS Administration Backing up and Restoring Administrator Settings Conference Setup View Conferences Appendices TCS Administration The Administration section contains important inform...

Page 23: ...able to Guests RSS feeds functionality will only be available if Guest Access is enabled Go to the User Properties section Configure your Media Servers If you want to use an external streaming server...

Page 24: ...authentication information username and password in a secure way at user log in The SSL implementation means that the Content Server website needs to establish its credentials with the user s browser...

Page 25: ...process new transcoding jobs The LCD panel will also display 1 5 calls idle or trans idle if there is a call or a transcoding process in progress when the wizard starts Error The Content Server is ou...

Page 26: ...he Main Menu screen use the Up or Down arrow to select Commands Press Enter to confirm your selection From the Commands menu use the Up or Down arrow to select Restore Defaults and press Enter From th...

Page 27: ...r Settings Conference Setup View Conferences Appendices Backing Up and Restoring the Content Server This section describes the backup and restore procedures for the TANDBERG Content Server Please note...

Page 28: ...g up to a network location connect a USB hard drive to a USB port on the Content Server If the USB device does not appear in My Computer go to Computer Management and assign a drive letter which does...

Page 29: ...will summarize your backup information Click Finish to start your backup Select Back up files and settings From the Backup Type Destination and Name step Browse to the network location or USB Hard Dri...

Page 30: ...evious pages Select Advanced Mode Click the Schedule Jobs tab Click the Add Job button This will open the Backup Wizard From the What to Back up step select Back up selected files drive or network dat...

Page 31: ...and marks each file as backed up Copy Backs up selected files but does not mark any as backed up Incremental Backs up selected files only if they were created or modified since the previous backup Di...

Page 32: ...ing Administrator Settings Conference Setup View Conferences Appendices The Scheduling Backup Procedure cont Scheduling Backups cont After clicking OK you will be prompted twice to supply the password...

Page 33: ...nd any calls in progress and log on to your Content Server using Remote Desktop Connection Uninstall the Microsoft SQL Server 2005 Select Microsoft SQL Server 2005 and click Remove In the following Co...

Page 34: ...Backup cont The Restoring Procedure cont Click Advanced from the Completing the Backup or Restore Wizard step From the How to restore step select Replace existing files From the What to restore step...

Page 35: ...the default options selected on the Advanced Restore Options step Click Finish from Completing the Backup or Restore Wizard to start the restore process The progress of the restore is shown on screen...

Page 36: ...on Backing up and Restoring Administrator Settings Conference Setup View Conferences Appendices Administrator Settings This section describes all the options that appear under the Administrator Settin...

Page 37: ...tings can be made via the Administrator Settings menu Factory default user name for the local administrator account is administrator and factory default password is TANDBERG It is strongly recommended...

Page 38: ...ny changes made in those fields will not be applied until all calls on the Content Server have finished If calls are in progress when the Save Settings button was clicked the Content Server will autom...

Page 39: ...tify added Content Servers Changes to this field will not take effect on a given Content Server until all its calls have ended Frontend Address Enter the IP address or DNS name of the Content Server T...

Page 40: ...Gateway Prefix Alias prefix if registered as a gateway E 164 Alias Other systems can call the Content Server using the E 164 Alias if the Content Server is registered to the gatekeeper The recording a...

Page 41: ...tatic ports can be enabled by selecting the checkbox and specifying the required range of ports Port Range 3230 to 3270 is the standard firewall port range It needs to be configured according to your...

Page 42: ...ust be entered below Server Address Enter the IP address or a fully qualified domain name of the SIP registrar Server Type Select the type of SIP registrar The default setting is Auto which supports r...

Page 43: ...are able to log in The local administrator account can be used to administer the server or some domain users can be given administrative privileges LDAP Authentication LDAP authentication does not re...

Page 44: ...able to log in Local groups are not supported Domain If you select domain authentication the Content Server must be added to the domain and details of the LDAP server used for authentication must be...

Page 45: ...ease note that DNs can have many more than four parts Server address Enter the DNS name or IP address of your LDAP server Only Microsoft Active Directory Server is supported for 3 x and 2 x versions o...

Page 46: ...agement Suite TMS but may also be of use with other management systems The API is enabled by default and must stay enabled in the following cases If integration with TMS is required If the API is used...

Page 47: ...to enable unauthenticated access to the Content Server for guests When the Allow Guest Access option is checked Users do not have to authenticate to view conferences Guest users can view all conferenc...

Page 48: ...t An external streaming server can be configured in Media Servers and then selected as a default media server for streaming Windows Media live Live MPEG4 By default it is not possible to stream MPEG4...

Page 49: ...ect Allow access to all users checkbox in Conference permissions for all or some conferences With guest access users only need to enter the Content Server IP address in their browser and they do not h...

Page 50: ...roup all members of that group will be automatically added to the Content Server on login with the privileges you assigned to the group if Domain or LDAP authentication is selected in Site Settings an...

Page 51: ...sers entered in the Add Owners text field will be able to make calls from the Content Server interface edit personal recording aliases that they own and edit conferences they have recorded with a reco...

Page 52: ...bout for using existing or creating new templates to produce the output required What codecs or combinations of codecs are needed Windows Media Real Media or QuickTime Is the conference needed to be s...

Page 53: ...ut they can be edited and then saved as a new template If changes are made to the template and you want to keep it enter a new name for the template and click the Save As button The new name will init...

Page 54: ...conferences created using this template can be viewed by users The options are Movies to be displayed in the Content Viewer Movies to be created for download to Portable Devices Movies to be created f...

Page 55: ...is stopped Picture in picture creates one video with main inserted into the Dual When Dual is activated the Main video will transition to the selected location displaying the Dual video On turning off...

Page 56: ...se Small The average bit rate for streaming the conference will be around 51 kbps The resolution of the recorded video in the Switching layout will be up to 160x120 pixels for QCIF CIF 2 5CIF and 4CIF...

Page 57: ...message will be displayed Your movie s will not be broadcasted live until you have a live enabled Media Server set up You will need to set up a Media Server for live streaming as described in the Medi...

Page 58: ...Main when Dual is stopped Picture in picture creates one video stream with main picture inserted into the Dual When Dual is activated the Main video will transition to the selected location displaying...

Page 59: ...en replaced by Main when Dual is stopped Picture in picture creates one video with main picture inserted into the Dual When Dual is activated the Main video will transition to the selected location di...

Page 60: ...ure application simply make a call on a Recording Alias which uses a template with a Podcast Producer output On completion of the call the Content Server will transcode the conference recording using...

Page 61: ...s administrators to retranscode the live output Portable Devices Summary Shows information about the outputs created by this template for Portable Devices Displays the format for iPod and Zune Video a...

Page 62: ...e Create movies options are selected the conference will be recorded to a file but no viewable outputs will initially be created To create outputs from such a conference Edit the Conference and choose...

Page 63: ...Live and On Demand Also has downloadable Video outputs for Zune and iPod using the Switching Output Windows Media PoP On Demand Only Uses the Two Videos output consisting of a Main and a Dual Conferen...

Page 64: ...eaming servers configured here will be available when you create new templates or edit existing templates You can also specify your configured servers to be the default servers for new templates The T...

Page 65: ...a media server This field is required Server Address Enter the DNS name or the IP address of the server Use local if it is on this TANDBERG Content Server This field is required Support Live Unicast S...

Page 66: ...ports for network pull of Main and Dual video streams select ports that are NOT being used by the Content Server see Appendix 3 for a list of ports used by the Content Server Live URLs Use default liv...

Page 67: ...the first two octets of the IP address specified in the Destination multicast IP address of the WMS Multicast Data Writer properties of the multicast publishing point but it will dynamically assign th...

Page 68: ...the Content Server s default media location you can check the default media storage location in the Server Maintenance page The default media location for Windows Media files is media location data me...

Page 69: ...cast and true RTSP on demand streaming of MPEG4 Click Add QuickTime or Darwin Streaming Server to configure an external server for streaming MPEG4 media Only Darwin and QuickTime Streaming Servers are...

Page 70: ...rts used by the Content Server User Name Enter the user name to be used for authentication with your streaming server Password Enter the password to be used for authentication with your streaming serv...

Page 71: ...tten to the Content Server s default media location you can check the default media storage location in the Server Maintenance page The default media location for MPEG4 files is media location data ww...

Page 72: ...Click the Add Real Media Streaming Server to configure an external server for streaming Real Media Only Helix Streaming Server is supported for streaming Real Media content off the TANDBERG Content S...

Page 73: ...tion if you want your media to be written to the Content Server s default media location you can check the default media storage location in the Server Maintenance page The default media location for...

Page 74: ...d party product provided by Apple For setup and support information on Podcast Producer go to http www apple com support macosxserver podcastproducer Click Add Podcast Producer Server to configure a d...

Page 75: ...ccount The iTunes U Settings Adding iTunes U Server Configuring iTunes U Server iTunes U is a third party product provided by Apple For setup and support information on iTunes U go to http www apple c...

Page 76: ...selected in a Recording Aliase and used in a call The following call options are controlled by the Call Configuration attached to a Recording Alias H 239 support and resolutions supported call speeds...

Page 77: ...set to 800 600 or 640 480 Call Options The supported call speeds and maximum time in call can be set for call configuration Supported call speeds kbps The administrator can select the supported call...

Page 78: ...ses can be assigned a category so that any conference created using the alias inherits the category There are six categories that come with the Content Server installation Announcement Education Gener...

Page 79: ...e listed on the Import Conference page Conferences whose state is Not imported have had their tcb files uploaded to the Content Server but have not been imported and therefore are not available for vi...

Page 80: ...esktop for files over 2GB Upload through the web interface Click the Upload File button Browse to the tcb file of the conference you want to import Automatically import conferences after upload is sel...

Page 81: ...he log files and delete old log files from the interface The current log for the TANDBERG Content Server is displayed first and cannot be deleted Content Engine Logs Content Engine logs include inform...

Page 82: ...og includes information about errors reported by the PHP interface This log contains PHP execution errors and database exceptions reported by the interface most can be ignored unless something unexpec...

Page 83: ...ange to Offline the Content Server will drop any calls in progress and will not accept any new calls To exit Offline mode start the TCS Content Engine service Error The Content Server will enter Error...

Page 84: ...ent Server will drop any calls in progress and will not accept any new calls or process transcoding jobs Content Server Information This section displays the IP address of the Content Server its seria...

Page 85: ...ve recorded on E drive The wizard will not move any media files which are not associated with the Content Server s database That includes orphaned temporary files not used in any conferences tcb impor...

Page 86: ...t permissions on the share to allow the Content Server and MYDOMAIN TCSNASUSER full control over the share Right click on the share and select Sharing and Security Click Permissions Click Add Click Ob...

Page 87: ...mode Enter the username and password of the account that the Content Server will use to access the NAS e g MYDOMAIN TCSNASUSER Enter the remote server information for the new NAS location in the form...

Page 88: ...oftware has been stopped if it is installed If the TCS has not been backed up and antivirus software has not been stopped cancel the wizard and complete those actions then run the wizard again Your sy...

Page 89: ...different network location option Follow the process as for Changing to Alternate Storage Location Enter the IIS user credentials you may use the same user or a new one and new network location when...

Page 90: ...eld The Windows Administration site can be used for Changing the Administrative password and updating Date and Time settings Creating local user accounts Setting up backup options and restoring the Co...

Page 91: ...tration Backing up and Restoring Administrator Settings Conference Setup View Conferences Appendices Conference Setup Read the Conference Setup section for information on Making calls from the Content...

Page 92: ...e Prompting Users to Log in section of this manual Logging In About Conference Setup The TANDBERG Content Server enables users with Editor and Administrator privileges to record video calls and to edi...

Page 93: ...mation These setting include live and non live Recording Aliases the Dial Number Bandwidth kbps and Call Type Call Settings Conference Permissions Here you define who should be granted edit rights and...

Page 94: ...Determine Outputs Recording Alias Choose a Recording Alias from the drop down list A maximum of five calls can be active at any one time and two of these can be streamed live Dial Number Enter the nu...

Page 95: ...nder LDAP authentication Users must be entered in this format user name or user name Display name Groups must be entered in this format group name Editors Editors can edit and delete a conference User...

Page 96: ...conference Duration The length of the recorded conference will be displayed rounded and actual time is displayed in the format hh mm ss Any edited conference will display the new length if the In and...

Page 97: ...l the call is being processed for on demand viewing After the Place Call button has been clicked on the call information will be updated with current information about the call About Call Information...

Page 98: ...e Edit link for the conference that you want to end Click the End Call button at either the top or the bottom of the page There are two ways of ending a call You can end a live call by hanging up the...

Page 99: ...m H 323 devices It is possible to make calls by dialing The Content Server IP address this feature does not require the Content Server to be registered to the gatekeeper The Content Server system name...

Page 100: ...t meetings through TMS Current meetings that are recorded with the TANDBERG Content Server will be displayed in the Live Conferences List when they are occurring and when completed will be available f...

Page 101: ...default system aliases available The two default aliases are Default Live and OnDemand Default OnDemand only Multiple concurrent calls can be made using both those aliases but of the five concurrent...

Page 102: ...st of recording aliases in the drop down menu when creating an ad hoc conference from the Create Conference page and from the TMS booking page Owner The default owner of all System aliases is the loca...

Page 103: ...ter a unique H 323 ID to select this Recording Alias when another system calls the Content Server The Content Server must be registered with a Gatekeeper to use an H 323 ID If the Content Server is re...

Page 104: ...will be generated when a conference uses this Recording Alias Administrators can now Edit the current Template or create a one from this page After making changes return brings you back to the curren...

Page 105: ...rs Users can view the conference Entry in this field is disabled if Allow access to all users checkbox is selected Editors entered into the Recording Alias will be able to edit the resulting Conferenc...

Page 106: ...the main presenter of the conference as this is displayed on the conference list in the interface Location Enter the location of the conference Copyright Enter any copyright information applicable Ke...

Page 107: ...is page is similar to the page you see when creating new recording aliases If you are an administrator you may edit all there is to edit If you are an Administrator you may edit Recording Aliases by c...

Page 108: ...cting Which Aliases to Delete About Deleting Only administrators can delete recording aliases To delete all recording aliases click the check box next to the title Name and click the Delete Selected b...

Page 109: ...ference Setup View Conferences Appendices View Conferences This section contains information about the View Conferences menu including live recorded and pending views and explains different conference...

Page 110: ...nference size for your Internet speed or click the Play Options text link and choose your preferred conference from the list Conferences are listed by their streaming bandwidth from the smallest eg Au...

Page 111: ...ces Searching within a Category Select the Category enter the search criteria and then click the Search button If you search is not successful change your search criteria search all conferences or ret...

Page 112: ...e at a time Navigation Options When there are more than 10 pages of information the Next 10 pages link will appear after the next arrow After Page 1 the Previous Page Arrow will also be clickable When...

Page 113: ...permissions without having to log in These conferences will also be visible to RSS readers Authenticated access to the Content Server If Local authentication has been selected in Site Settings local u...

Page 114: ...elp question marks will stay on each page until the user clicks on Help again to turn Help off The link Go to user guides opens a new window to the Documentation page on www tandberg com for users to...

Page 115: ...right of the page or on your user name displayed at the bottom left of the page The changes will take effect the next time you log into the Content Server Manually select the Speed of your internet co...

Page 116: ...rence if a downloadable file has been created for the conference A RSS feed icon will be displayed at the bottom of the Recorded Conferences page In some browsers this icon may also be displayed in th...

Page 117: ...ent Viewer Display The Conference Indexes are displayed if there are any The Window will display the video either as two videos main and dual separately joined main and dual as one switching main then...

Page 118: ...ing Silverlight are joined main and dual as one switching main then dual when it is activated picture in picture big dual and main in a corner This example displays a Windows Media Medium Joined Layou...

Page 119: ...ly downloaded it is ready for you to play by moving the slider or clicking on any of the Conference Indexes You can still start playing the video before it is completely downloaded but you can only mo...

Page 120: ...the video Drag the volume slider right to increase the volume or left to decrease the volume Check your computer s audio level if no sound can be heard The numbers on the Time indicator display Left t...

Page 121: ...s Index Features About Indexes Indexes are available in the viewer if an editor of the conference has created them in the Content Editor Indexes are used to progress the conference to the time where t...

Page 122: ...the main camera in the Viewer Two videos If Dual Video is activated during the conference it will be displayed alongside the main video If Dual Video is never opened during the conference then after...

Page 123: ...Conference page The Edit Conference page also provides access to the Content Editor and Manage Outputs Using the Content Editor indexes can be added conferences can have their In start and Out end po...

Page 124: ...under Domain authentication Users must be entered in this format DOMAINNAME user name or DOMAINNAME user name Display name Groups must be entered in this format group name Adding users under LDAP aut...

Page 125: ...is displayed on this page with two links available Play and Email Clicking on View to open the conference in the Viewer to watch or listen to Clicking on Email will create a new email message in your...

Page 126: ...Thumbnail will be used If the output is two videos the thumbnails will be of the main input For Joined the thumbnail will be a combination of main and dual If dual has not been turned on the dual will...

Page 127: ...while Once the conference has been exported the page will refresh and links to Update exported conference and Download exported conference will appear Click Download exported conference and save the...

Page 128: ...ng ways Change the In and or Out point s of the conference Add indexes to the conference Add another conference to the edited one Access to the Content Editor is available from the Edit Conference pag...

Page 129: ...mall vertical line will be displayed above the Time Line to indicate the position of the Index About Indexes Adding and Removing Indexes Moving Existing Indexes Adding Indexes is done by clicking the...

Page 130: ...urrently edited one Note If you choose not to add a Conference click the Add Conference button again to return to the Conference editing page 3 Once you have added another conference its thumbnail wil...

Page 131: ...aging Outputs The original Layout can now be changed Only 2 sizes can be chosen for Viewer and Download Deselecting existing outputs will delete them Only on demand outputs will be created The total n...

Page 132: ...ge Switching MPEG4 Medium and Large The original Joined Windows Media Medium output is deleted Existing output Switching Windows Media Medium download Adding new Format MPEG4 and selecting Format Pict...

Page 133: ...ings Conference Setup View Conferences Appendices Appendices The Appendices contain information you may need to better understand the TANDBERG Content Server Here you will find an LCD panel overview a...

Page 134: ...TENT SERVER ADMINISTRATOR GUIDE Table of Contents Introduction Installation Quick Setup TCS Administration Backing up and Restoring Administrator Settings Conference Setup View Conferences Appendices...

Page 135: ...ows Media Windows Windows Media Player 9 x or higher Mac OS 10 5 or higher Silverlight 2 0 or higher Real Media RealPlayer 10 x MPEG4 QuickTime 7 x Platform Windows Browser version Mozilla Firefox all...

Page 136: ...plication 443 TCP The TANDBERG Content Server web application on SSL 554 TCP UDP WMS RTSP Server Control Protocol 1718 UDP Gatekeeper discovery 1719 UDP RAS 1720 Listen Port 1755 TCP UDP WMS MMS Serve...

Page 137: ...esktop Open the Remote Desktop Utility on your PC Start Programs Accessories Communications Remote Desktop Connection If you want to copy security updates or software upgrade files from your PC to the...

Page 138: ...x 47 67 125 234 Video 47 67 126 126 E mail tandberg tandberg com TANDBERG CONTENT SERVER ADMINISTRATOR GUIDE Table of Contents Introduction Installation Quick Setup TCS Administration Backing up and R...

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