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Troubleshooting
TANDBERG Analytics Extension Admin guide
15
Troubleshooting
Web site issues
User does not have sufficient permissions in TMS to view this module
A bug in SQL server can produce this error even when permissions are set correctly. A failed login
attempt results in the following message in the web application log file
log-AdminWeb.txt
:
System.Data.SqlClient.SqlException: Login failed for user '<domain/account>'. Reason: Server is in
script upgrade mode. Only administrator can connect at this time.
This can occur after a fresh installation of Microsoft SQL Server or after installing a SQL server service
pack. To resolve this issue reboot the server.
An error has occurred!
This generic error message asks you to look in
the logs
for further information.
The most common cause is SQL connectivity problems. Look for an
SQL Network Interfaces:
Error Locating Server/Instance Specified
message in
log-AdminWeb.txt
.
Refer to the
Analytics Extension installation guide
for information on troubleshooting connection
errors.
Figure 3
: The generic “An error has occurred” message
ETL job failures
Cannot insert the value NULL into column…
For some video networks with high MCU activity, the ETL job may fail with an error message:
Cannot insert the value NULL into column „PeakAudioCallBitrate‟
Cannot insert the value NULL into column „PeakVideoCallBitrate‟
Cannot insert the value NULL into column „PeakActualVideoCalls‟
This bug only occurs in Analytics extension version 1.0, and is fixed for version 1.1. A patch for
version 1.0 exists. Customers encountering this problem can contact
TANDBERG Support
to obtain
the patch.