Testmodes and Troubleshooting
Troubleshooting
4-5
Eject Error
The printer cannot
eject the paper/ the
printer cannot trans-
port the paper to
park position.
Check:
Whether the paper path is blocked by
an object.
Whether the paper is damaged.
Whether the printer bar cover is
locked into position properly.
Whether the printhead distance is too
small in adjustment (increase clear-
ance by pressing Head key).
Frame Error
Transmission error of
the serial interface.
Compare the serial format-adjustment
of your printer with the adjustment of
your computer.
Check the allowed cable length
(15 m).
See parity error.
Hardware Alarm Internal hardware
error
Printhead blocked
AGA defect
Check whether the printhead is
blocked by an object, e.g. by jammed
paper or if the printhead distance is
too small.
Try and remove the error by turning
the printer off and then on again.
If
this does not help, contact your
dealer. (If the printer reports the mes-
sage “Hardware Alarm” after optional
extras or accessories have been
installed, please check whether the
installation was carried out correctly.
Incremental stripe positiones in hori-
zontal light barrier beneath the car-
riage.
Load error
The printer cannot
draw in the loaded
paper.
Check:
Whether the paper path is blocked by
an object.
Whether the paper is damaged.
Whether the tractors were properly
closed and locked into position.
Whether the paper is subjected to suf-
ficient/insufficient tension.
Whether the correct paperway is acti-
vated.
Motor hot
Motor overload
Let printer cool down.
Error message
Cause
Removing the error
Summary of Contents for 2365
Page 1: ...Maintenance manual Matrix printer 2365 2380...
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Page 32: ...Mechanical Functions Functional Description 3 12 right mark mark mark...
Page 35: ...Functional Description Electronic Functions 3 15 2365 2380 Electronic groups...
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Page 134: ...Mechanical Adjustments Adjustments 6 6...
Page 136: ...Electrical Adjustments Adjustments 6 8...
Page 142: ...Housing Spare Parts and Schematics 7 2 7 1 Housing 7 1 1...
Page 144: ...Basic Printer Spare Parts and Schematics 7 4 7 2 1 Basic Printer 1 3 36...
Page 145: ...Spare Parts and Schematics Basic Printer 7 5 Basic Printer 2 3 462646...
Page 146: ...Basic Printer Spare Parts and Schematics 7 6 Basic Printer 3 3...
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Page 164: ...Option Recognition Spare Parts and Schematics 7 24 7 10 Option Recognition...
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Page 170: ...Tractor Complete Rear Tractor 2T Model 8 2 8 2 Tractor Complete 4 1...
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Page 174: ...Cutting Device Option Specifications 9 2 14 6 4 12 1 5 6 11 7 13 7 8 17 2 9 3 16 15 4...
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Page 177: ...2nd Front Tractor option 10 1 10 2nd Front Tractor option...
Page 179: ...Printer Stand Overview 11 1 11 Printer Stand 11 1 Overview...
Page 180: ...Installing the Printer Stand Printer Stand 11 2 11 2 Installing the Printer Stand 1 2 3 4...
Page 181: ...Printer Stand Installing the Printer Stand 11 3 6 8 7 5...
Page 182: ...Installing the Printer Stand Printer Stand 11 4 9 10...