22
www.dascom.com
| +49 (0) 731 2075 0
C. Troubleshooting
When encountering problems, the cause may be the printer or may sometimes be due to other
problems with your system. Please review the following tables to solve common problems you may
encounter with your printer.
General Error Conditions
I.
Whenever the printer detects an error condition the Alert (red) Indicator will either flash or stay on. In
some cases the audible alarm will also sound. Please refer to the following table for a list of what
causes these conditions and how they may be corrected.
Error Indicator
Possible Cause
Solution
Flashes, With Alarm
Paper Out
Install paper and press the
Paper Feed Button to clear
the error.
Flashes, No Alarm
Paper Out or Paper Door not fully
closed
Make sure the door is fully
closed by opening the door
and closing it again until the
door “clicks” closed. Check
the platen roller for damage.
Stays On, With Alarm
Communications error
Verify communications
settings in the Interface
Menu. Printer power must
be cycled to clear error.
Fault Description and Resolution
II.
Problem
Possible Cause
Solution
Printer will not turn on.
Battery not installed properly
Remove and reinstall battery
making sure the battery is
seated with door closed.
Discharged battery
Recharge battery.
Printer turns itself off.
Battery discharged
Replace or recharge battery.
Electrostatic discharge
May occur in extreme low
humidity conditions. Turn
printer back on with power
button.
Battery Indicator does not
light or does not stay lit when
power adapter is connected.
Battery already fully charged
No action required.
Power adapter not receiving
power
Check building/vehicle circuit
breakers/fuses.
Faulty power adapter
Check output of power
adapter with voltmeter.
Should be 19 VDC.
