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T A L K S W I T C H   S T A R T   G U I D E   •   U K   &   I R E L A N D

STEP 4 — CONFIGURE AN AUTOMATED ATTENDANT

An Auto Attendants can be set up to answer incoming calls and play a recorded 
greeting. For example, an Auto Attendant greeting can instruct callers to dial their 
party’s extension or dial ‘0’ for assistance. 

If you do not wish to set up an Auto Attendant at this time, you can proceed to the 

Step 5 — Configure Incoming Telephone Lines

.

Set up an Auto Attendant

1.

In the

 

TalkSwitch System Configuration

 window, 

select 

Call Handling

 and then 

Auto Attendant 

from 

the menu at the left of the window.

2.

In the main panel of the window, click 

1

 to 

configure Auto Attendant number 1 (default 
selection). Additional Auto Attendants (up to 9) 
can be set up later using the same procedure.

3.

From the drop-down lists next to 

If the caller 

selects “0” then:

, select 

go to local ext.

, and 

then 

114

.

We recommend assigning extension 114 to your 
office receptionist (or person assigned to answer 
general calls); extension 114 is designed to continue 
operating in the event of a power failure. 

If your office has other directory options (for 
example, dial 1 for sales), you can set these now. 

4.

For callers that do not have a touchtone phone, go to 
the section: 

After the Auto Attendant has finished 

playing and no selection has been made

. From the 

drop-down lists select the number of seconds to wait 
(for example, 

5

), select

 

go to local ext.

, and select 

the receptionist's extension (for example, 

114

). 

The final step — setting up your Auto Attendant 
greeting(s) — is described in Step 8* of this guide — 

Auto Attendant and Voicemail Greetings

.

For more information:

 For complete details and 

options, such as Automatic Fax Detection, refer to 
the 

Configuring Auto Attendants

 and 

Configuring Fax Detection

 Quick Guides.

* i.e. after phones are connected to TalkSwitch

X

Z

[

Y

Summary of Contents for CT.TS005.002501.UK

Page 1: ...A N S W E R S W I T H I N T E L L I G E N C E TALKSWITCH DOCUMENTATION START GUIDE RELEASE 3 24 CT TS00 5 00250 1 UK...

Page 2: ...steps in this guide For information on setting up a TalkSwitch system to use Voice over IP VoIP refer to the TalkSwitch VoIP Configuration Guide for Multi location Networks For information on configu...

Page 3: ...f you plan on using VoIP or configuring your system remotely you will need an Ethernet switch or router with an integrated switch and a broadband Internet connection Check your premises telephone wiri...

Page 4: ...ROM drive 3 The Install main window will appear within 20 seconds Click INSTALL and follow the instructions If the installation program does not automatically start for example if Autorun is disabled...

Page 5: ...e LAN port at the back of the TalkSwitch 48 unit and the other end directly to your Ethernet switch Ensure your computer is connected to the same switch Connect using USB Using a USB A to B cable conn...

Page 6: ...pens requesting you to select the connection type LAN connection From the Connection Type menu select Ethernet and click Connect USB connection From the Connection Type menu select USB and click Conne...

Page 7: ...f the caller selects 0 then select go to local ext and then 114 We recommend assigning extension 114 to your office receptionist or person assigned to answer general calls extension 114 is designed to...

Page 8: ...ation window 2 From the list of telephone lines click Line 1 to configure incoming line number 1 3 From the drop down list next to On an incoming call during mode select Mode 1 Modes represent differe...

Page 9: ...ple 1 select the number of rings for example after 3 rings and select the extensions to ring from the list by default they are all selected Note you can adjust the ring sequence by clicking Adjust Seq...

Page 10: ...ncoming phone line per wall phone jack Use the RJ 11 telephone cables provided to connect external phone lines to TalkSwitch These cables have a two wire connector for connection to a single line wall...

Page 11: ...sic on Hold to your system A External Audio Source To play music while on hold connect a 1 8 3 5mm mono phono connector cable from an audio source such as a CD player tape player or sound card to the...

Page 12: ...e instructions The file must be an 8khz 8 bit mono law wav file A sample greeting Auto Attendant Sample wav is provided in your TalkSwitch folder Record an Auto Attendant greeting To record an Auto At...

Page 13: ...h unit enclosures are not designed for stacking We recommend wall mounting units in a horizontal row to maximize airflow and keep the units from overheating Power up all TalkSwitch units 1 Connect the...

Page 14: ...itional TalkSwitch unit assigning a unique ID number to each unit on the network After successfully changing each unit ID to a unique number each unit can be identified by the network More importantly...

Page 15: ...tion for details on port mapping visit http www portforward com routers htm What next For advanced configuration and complete information on TalkSwitch features refer to the TalkSwitch User Guide To a...

Page 16: ...TalkSwitch Copyright 2006 All Rights Reserved CT TS005 002501 UK April 2006 TalkSwitch is a division of Centrepoint Technologies Inc...

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