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H T T P : / / G L O B A L . T A L K S W I T C H . C O M

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INTRODUCTION

About this guide

This guide describes the steps required to do basic installation and configuration of 
your TalkSwitch telephone system. Once you have completed these steps, your system 
can be further customized for your needs. For complete configuration details, refer to 
the 

TalkSwitch User Guide

.

This guide is intended for use with the UK versions of the TalkSwitch product line.

Where to go for further information

The guides listed below, and many other resources, can be found on the TalkSwitch 
Configuration Software CD, in the TalkSwitch folder in the Windows Start menu once 
the software has been installed, and online. Visit 

http://global.talkswitch.com

 and 

select country or region.

For complete configuration information, refer to the 

TalkSwitch User Guide

 after 

completing the steps in this guide. 

For information on setting up a TalkSwitch system to use Voice-over-IP (VoIP), 
refer to the 

TalkSwitch VoIP Configuration Guide for Multi-location Networks

.

For information on configuring your system remotely, refer to the 

Remote 

Configuration over IP 

Quick Guide.

For step-by-step instructions on specific features, refer to the Quick Guides in the 
TalkSwitch Documentation folder in the Windows Start Menu.

Troubleshooting

The TalkSwitch system and the configuration software are designed for ease of use. 
However, if you encounter difficulties with the installation or configuration of your 
TalkSwitch:

Consult the documents on the TalkSwitch Configuration Software CD or in the 
TalkSwitch folder on your PC.

Access additional TalkSwitch information online, including FAQs, Quick Guides and 
other resources at  

http://global.talkswitch.com

.

Contacting TalkSwitch Technical Support

Contact your authorized TalkSwitch reseller.

Please refer to 

http://global.talkswitch.com

 for technical support, contact details 

and hours of operation.

Summary of Contents for CT.TS005.002501.UK

Page 1: ...A N S W E R S W I T H I N T E L L I G E N C E TALKSWITCH DOCUMENTATION START GUIDE RELEASE 3 24 CT TS00 5 00250 1 UK...

Page 2: ...steps in this guide For information on setting up a TalkSwitch system to use Voice over IP VoIP refer to the TalkSwitch VoIP Configuration Guide for Multi location Networks For information on configu...

Page 3: ...f you plan on using VoIP or configuring your system remotely you will need an Ethernet switch or router with an integrated switch and a broadband Internet connection Check your premises telephone wiri...

Page 4: ...ROM drive 3 The Install main window will appear within 20 seconds Click INSTALL and follow the instructions If the installation program does not automatically start for example if Autorun is disabled...

Page 5: ...e LAN port at the back of the TalkSwitch 48 unit and the other end directly to your Ethernet switch Ensure your computer is connected to the same switch Connect using USB Using a USB A to B cable conn...

Page 6: ...pens requesting you to select the connection type LAN connection From the Connection Type menu select Ethernet and click Connect USB connection From the Connection Type menu select USB and click Conne...

Page 7: ...f the caller selects 0 then select go to local ext and then 114 We recommend assigning extension 114 to your office receptionist or person assigned to answer general calls extension 114 is designed to...

Page 8: ...ation window 2 From the list of telephone lines click Line 1 to configure incoming line number 1 3 From the drop down list next to On an incoming call during mode select Mode 1 Modes represent differe...

Page 9: ...ple 1 select the number of rings for example after 3 rings and select the extensions to ring from the list by default they are all selected Note you can adjust the ring sequence by clicking Adjust Seq...

Page 10: ...ncoming phone line per wall phone jack Use the RJ 11 telephone cables provided to connect external phone lines to TalkSwitch These cables have a two wire connector for connection to a single line wall...

Page 11: ...sic on Hold to your system A External Audio Source To play music while on hold connect a 1 8 3 5mm mono phono connector cable from an audio source such as a CD player tape player or sound card to the...

Page 12: ...e instructions The file must be an 8khz 8 bit mono law wav file A sample greeting Auto Attendant Sample wav is provided in your TalkSwitch folder Record an Auto Attendant greeting To record an Auto At...

Page 13: ...h unit enclosures are not designed for stacking We recommend wall mounting units in a horizontal row to maximize airflow and keep the units from overheating Power up all TalkSwitch units 1 Connect the...

Page 14: ...itional TalkSwitch unit assigning a unique ID number to each unit on the network After successfully changing each unit ID to a unique number each unit can be identified by the network More importantly...

Page 15: ...tion for details on port mapping visit http www portforward com routers htm What next For advanced configuration and complete information on TalkSwitch features refer to the TalkSwitch User Guide To a...

Page 16: ...TalkSwitch Copyright 2006 All Rights Reserved CT TS005 002501 UK April 2006 TalkSwitch is a division of Centrepoint Technologies Inc...

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