Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page
23
of
23
Rev. 4/13/2022
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XII.
General Troubleshooting
Problem
Possible Causes
The Command Unit does
not function at all. It
cannot dial out or it cannot
be called into.
1. The internal power supply is not properly connected (check primary
power and the battery).
2. The cabling for the PSTN/POTS telephone line or analog PBX
extension line may not have been properly terminated inside the
Command Unit. Verify the internal connections.
3. The cabling for the PSTN/POTS telephone line or analog PBX
extension line may have been disconnected. Please verify continuity
throughout the cable run.
4. The Command Unit has been damaged by a power surge. Contact
Talkaphone Technical Support.
I hear noise on the line.
1. The cabling run for the AOR-CSE Station may not be twisted, shielded
wire. Fluorescent lights, elevator machinery, and other devices can emit
noise onto the wire run if they are not twisted and shielded.
2. See
Section III
– Technical Requirements
for further details.
The Local Phone rings
briefly, but then when I
pick up the handset I hear
one beep.
1. The Analog Call Station that called in was not programmed with a
phone number.
The controller board will
not accept the Guard
Access Code.
1. You may be remotely programming through a PSTN/POTS telephone
line or analog PBX extension line that does not transmit in-band DTMF.
Please ensure that in-band DTMF is available.
2. The Guard Access Code has been changed. You can reset the code
by first entering the Master Access Code (default is
*30*12345678*
).
3. Enter the following command to change the Guard Access Code:
* 33 * [0-8 digits] *
