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Flip Connect

Polycom VVX310

User Guide

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Flip Solutions Ltd t/a Flip Connect
Unit 5/6, 29 Mill Lane, Welwyn
Hertfordshire, AL6 9EU

020 3056 5060
0870 421 5411
[email protected]
www.flipconnect.co.uk

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Summary of Contents for CCX310

Page 1: ...lip Connect Polycom VVX310 User Guide _ Flip Solutions Ltd t a Flip Connect Unit 5 6 29 Mill Lane Welwyn Hertfordshire AL6 9EU 020 3056 5060 0870 421 5411 support flipconnect co uk www flipconnect co uk ...

Page 2: ...6 Managing Multiple Calls 7 Placing Calls 7 Calling from the Dialler 7 Placing Calls from Favourites Recent Calls and Directories 8 Redialling Numbers 8 Ending Calls 8 Setting up and handling three way calls 9 Setting up a three way call 9 Holding and resuming three way calls 9 Ending three way calls 9 Rejecting calls from a contact 11 Using Do Not Disturb 11 Listening to Voicemail 12 Viewing rece...

Page 3: ...e pre configured and simply needs to be connected to the internet and powered up Your Administrator or installer should know how to do this for you There are some network router level settings that must be applied or the Horizon service will not work for further details on these please refer to the Horizon user guide Phone Keys and Hardware The figure below shows the main phone keys and features ...

Page 4: ...alls list You may also be able to access a Corporate Directory and Buddy Status List if they re set up on your phone Forward Select Forward to set up forwarding options for incoming calls DND Select DND to toggle DND Do Not Disturb on or off When DND is enabled your phone won t ring and incoming calls will go to voice mail Settings Select Settings to access phone features and settings to customize...

Page 5: ...or you have one held call Use the up and down arrow keys to see all your calls Call colour indicates status Medium grey Active call Dark grey Incoming call Light grey Held call Use the up and down arrow keys to highlight a call The soft keys apply to the highlighted call Understanding Phone Icons and Status Indicators The following icons and indicators indicate phone call or buddy contact status o...

Page 6: ... an Incoming Call window as shown below To answer calls do one of the following To use the handset pick up the handset To use speakerphone press or press answer To use your headset press If you re already in handset speakerphone or headset mode press Answer and the phone will automatically use the mode you re in If you don t answer the call within 10 seconds the Incoming Call window disappears and...

Page 7: ...ng Calls Automatically You may find it convenient if your phone to auto answer calls so you don t have to press a key to answer a call If you enable this feature your phone will automatically answer incoming calls using the speakerphone Your system administrator sets how many times your phone will ring before the call is auto answered If Auto Answer is enabled and a call arrives while you re alrea...

Page 8: ...number first and then choose the method by picking up the handset pressing or pressing or choose the method first and then dial the number You can place calls in these ways Manually from the Dialler Automatically by tapping a favourite in Home or Lines view Automatically from your Favourites list Recent Calls list or Contact Directory Calling from the Dialler The Dialler displays a list of previou...

Page 9: ...elect Favourites You can also press the up arrow key to access the Favourite list From your Favourites list use the up and down arrow key to select the favourite you want to call and press Dial To call from your Directory 2 From Home view select Directories and select Contact Directory 3 From your Directory use the up and down arrow key to select the contact you want to call 4 Place the call by do...

Page 10: ...The active call is held 3 Using the Dialler call the second person 4 When the second person answers press More and then Confrnc to join everyone in a conference The Active Conference screen displays as shown next Holding and resuming three way calls When you place a three way call on hold you place the other two people in the call on hold No one in a held three way call can hear each other To plac...

Page 11: ...ct Settings from Home view and select Features Forward or if your phone is idle press Forward from Lines view 2 From the Forwarding Type Select screen select the forwarding type you want a Always To forward all incoming calls b No Answer To forward all unanswered incoming calls c Busy To forward calls that arrive when you re already in a call 5 Enter the forwarding number and select Enable If you ...

Page 12: ...Home view and select Contact Directory 2 From your directory use the up and down arrow keys to select the contact whose calls you want to send to another person 3 From the contact s information screen press Edit 4 From the Edit Contact screen do the following Use the up and down arrow keys to select Divert Contact and enter the number of the person you want the call to go to a Select Auto Divert a...

Page 13: ...t the list displays all call types missed placed and received with the most recent call displaying first as shown next Remove certain calls from the list Select a call record to view call details and manage the call Use the up and down arrow keys to highlight an entry and press Dial to automatically call the person Icons display next to a call to indicate the call type Placed calls display Receive...

Page 14: ...gtone Changing the speaker volume Changing the ringer volume Muting the microphone Changing where you hear sound effects Updating the Incoming Call Ringtone A simple way to personalize your phone is to change your phone s ringtone You can even pick unique ringtones for the different lines on your phone To select an incoming call ringtone for your phone or a line 1 Select Settings from Home view an...

Page 15: ... choose where you hear sound effects 1 Select Settings from Home view and select Basic Preferences Audible Ringer 2 From the Audible Ringer screen select where you want to hear sound effects a To hear sound effects only from the phone s loudspeaker select Speaker b To hear sound effects only from the handset select Handset c To hear sound effects only from the headset select Headset d To hear soun...

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