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Troubleshooting

8-1

CHAPTER 8

Troubleshooting

Hardware, software, or a combination of both can cause
computer problems. When you encounter any problem, it might
be a typical problem that can easily be solved.
This chapter tells you what actions to take when solving
common computer problems. It is divided into three sections:

l

Preliminary checklist

l

Solving common problems

l

Resetting the computer

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Summary of Contents for MIL-BOOK 100 Series

Page 1: ...OPERATOR S MANUAL MIL BOOK 100 SERIES NOTEBOOK 22355 TAG Way Dulles VA 20166 Tel 703 406 3000 Fax 703 607 3853 ...

Page 2: ...TRADEMARKS All brand and product names are trademarks or registered trademarks of their respective companies NOTE Information in this manual is subject to change without notice ...

Page 3: ...o communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increa...

Page 4: ...des Communications du Canada Products with the CE Marking comply with both the EMC directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community Compliance with these directives implies conformity to the following European Norms l EN50081 1 Electromagnetic compatibility Generic emission standard l EN55022 conducted Emission Radiated Emission l EN61...

Page 5: ...ritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner SWEDISH VARNING Explosionsfara vid felaktigt batteribyte Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera använt batteri enligt fabrikantens instruktion FINNISH VAROITUS Paristo voi räjähtää jos se on virheellisesti asenn...

Page 6: ...ded by the equipment manufacturer Discard used batteries according to manufacturer s instructions DEUTSCH VORSICHT Explosionsgefahr bei unsachgemäßem Austausch der Batterie Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleich wertigen Typ Entsorgung gebrauchter Batterien nach Angaben des Herstellers ...

Page 7: ...unicipal waste stream Check with your local solid waste officials for details in your area for recycling options or proper disposal About the Modem Caution 1 Never install telephone wiring during a lightning storm 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations 3 Never touch uninsulated telephone wires or terminals unless the telephone li...

Page 8: ...ith a parallel blade molded on attachments plug with a 7 A 125 V NEMA 1 15P configuration other end terminates with a molded on appliance coupler Alternate optional Detachable maximum 4 5 m 14 76 ft long Listed rated minimum 250 V 6 A having a 3 18 AWG type SVT flexible cord One end terminates with a Tandem blade grounding listed molded on attachments plug with a 6 A 250 V NEMA 6 15P configuration...

Page 9: ...r 1 4 Taking a Look at the Computer 1 5 Right side Components 1 5 Left side Components 1 7 Rear Components 1 8 Front Components 1 9 Top open Components 1 11 Attaching and Detaching the Computer To From the Docking Station 1 13 Attching the Docking Station 1 13 Detaching the Computer 1 13 Taking a Look at the Docking Station option 1 14 Right Side Componts 1 14 Left Side Components 1 15 Rear Compon...

Page 10: ...2 4 Cursor control Keys 2 4 Numeric Keypad 2 5 Euro Symbol 2 5 Function Keys 2 5 Fn Key 2 6 Hot keys 2 6 Using the Touchpad 2 8 Configuring the Touchpad 2 9 Using the Touchscreen optional 2 10 Configuring the Touchscreen 2 11 Using the Floppy Disk Drive optional 2 12 Inserting and Ejecting Floppy Disks 2 12 Using the Hard Disk Drive 2 14 Using the CD DVD COMBO Drive optional 2 15 Inserting and Rem...

Page 11: ...e Battery Pack 3 4 Checking the Battery Level 3 4 Replacing the Battery Pack 3 4 Battery Low Signals and Actions 3 5 Power Management 3 7 Suspend to Disk Suspend mode 3 7 Power Saving Tips 3 9 Chapter 4 Expanding Your Computer 4 1 Connecting an External Monitor optional 4 2 Connecting a Parallel Device optional 4 3 Connecting a Serial Device 4 4 Connecting a USB Device USB 2 0 4 5 Using PC Cards 4...

Page 12: ...s 6 1 How to Use the CD 6 2 Installing Drivers for Windows 2000 6 5 Installing Drivers for Windows XP 6 6 Chapter 7 Caring for the Computer 7 1 Protecting the Computer 7 2 Using the Password 7 2 Using an Anti Virus Strategy 7 2 Taking Care of the Computer 7 3 Location Guidelines 7 3 General Guidelines 7 3 Cleaning Guidelines 7 4 Battery Pack Guidelines 7 4 When Traveling 7 5 Chapter 8 Troubleshoot...

Page 13: ...indows 8 11 Printer Problems connected through optional docking station 8 12 Software Problems 8 12 Sound Problems 8 13 Startup Problems 8 13 Other Problems 8 14 Resetting the Computer 8 15 Appendix A Specifications A 1 Preface This manual contains information that will help you operate the computer It is divided into 8 chapters and an appendix Chapter 1 Getting Started takes you through the proce...

Page 14: ...U program that configures the computer s BIOS settings Chapter 6 Installing Software Drivers describes how to install the drivers and utilities supplied with the computer Chapter 7 Caring for the Computer gives you tips in care and maintenance Chapter 8 Troubleshooting gives solutions to common problems you may encounter when using the computer Appendix A Specifications gives a brief specification...

Page 15: ...d keys are shown in a bold typeset For example Press Enter to complete When keys are joined by a plus sign press the first key and while keeping the first key down press the remaining keys finally release all the keys When necessary keys are also shown in graphics A title command setup item or button that you can see on the screen is shown in boldface A value or an option that you can select for a...

Page 16: ...tion to extend the capabilities of input output devices This chapter first tells you step by step how to get the computer up and running You will find instructions for these procedures l Unpacking l Connecting to AC power l Opening the cover l Connecting the computer to the docking station l Turning on the computer l Turning off the computer Then you will find a section briefly introducing the ext...

Page 17: ...ional External battery charger Optional This Operation Manual Touchscreen Pen Optional 3M High Performance Cloth Optional Inspect all the items If any item is damaged or missing notify your dealer immediately Keep the shipping carton and packing materials in case you need to ship or store the computer in the future Connecting to AC Power The computer operates either on the external AC power or int...

Page 18: ...uter CAUTION l When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer docking station A reverse procedure may damage the AC adapter or the computer docking station l When unplugging the connector always hold the plug head Never pull on the cord NOTE When the AC adapter is connected it also charges the battery pack For information on using battery ...

Page 19: ... prevent the computer from accidentally waking up from Suspend mode during transport without the user s knowledge Turning On and Off the Computer Turning On 1 Make sure the computer docking station is connected to AC power 2 Press the power button 3 Each time the computer is turned on it performs a Power On Self test POST and the operating system such as Windows should start Power MIL BOOK 100 ...

Page 20: ... CAUTION If you have to turn the computer on again immediately after turning it off wait for at least five seconds Turning the computer off and on rapidly can damage it Taking a Look at the Computer This section identifies the external components of the computer and briefly describes the function of each component Right Side Components Ref Component See Also n Device Indicators Shows the current s...

Page 21: ... and powered on System State Indicator glows green when the computer is powered on Glows orange when the computer is in Suspend mode AC Power Indicator glows green when computer is connected to AC power and is powered on PC Card Slot Accepts a PC Card for additional functions Ž RJ 45 Connector Connects the LAN cable RJ 11 Connector Connects the telephone line USB Port Connects an USB device such a...

Page 22: ...ng Started 1 7 Left Side Components Ref Component Description See Also Œ Audio Output Connector Connects a hi fi set radio set synthesizer walkman etc Microphone In Connector Connects an external microphone ...

Page 23: ... See Also Œ USB Port Each of the two ports connects a USB device such as a USB floppy drive printer digital camera joystick and more VGA Port Connects an external monitor Ž Serial Port Connects a serial device such as mouse Power Connector Connects the AC adapter ...

Page 24: ... Wireles s Modem or GSM Ant enna Serves as the antenna for the optional wireless modem or GSM T ouchscreen Pen Provides a convenient way to use the touchscreen Can be stretched for better grip and handing T op C over La tch Locks the top cover Wireles s L AN Antenna Serves as the antenna for the WLAN It is built in the handle MIL BOOK 100 ...

Page 25: ... Speaker Sends out sound and voice from the computer Battery Compartment Cover Open the cover to access the battery pack Ž Battery Cover Latch Locks the battery compartment Docking Connector Serves as the interface between the docking station and the computer ...

Page 26: ...rs Shows the current status of the computer s devices Caps Lock Indicator glows green when Caps Lock key is pressed and its function is activated Num Lock Indicator glows green when Num Lk key is pressed and its function is activated Scroll Lock Indicator glows green when Scroll Lk key is pressed and its function is activated MIL BOOK 100 ...

Page 27: ...d is 100 MBPS Hard Disk Drive Indicator includes Floppy Disk Drive or CD ROM Drive In use Indicator when computer is connected to docking station Ž Keyboard Serves as the data input device of the computer Touchpad Serves as the pointing device of the computer Power Button Turns the computer power ON and OFF ...

Page 28: ...all rectangular holes located in front near the edge of the computer to the two small hooks also located in the front top edge of the docking station to connect together Press on the back portion to connect the computer to the docking station Detaching the Computer To detach the computer from the docking station 2 Place both index and middle fingers firmly on the side locking latch and press firml...

Page 29: ...nd computer s devices AC Power Indicator glows green when computer is connected to AC power Docking Station Connection Indicator glows green when the computer is properly connected to the docking station glows orange when the computer is not connected properly to the docking station Release Tab Press the Release Tab on both sides and lift up to release computer from docking station Ž Audio Output ...

Page 30: ...rts connects an USB device such as printer digital camera joystick and more o Release Tab Press the Release Tab on both sides and lift up to release computer from docking station Rear Components NOTE The I O ports located on the computer except USB port will be disabled when the docking station is installed ...

Page 31: ...ects a USB device such as printer digital camera joystick and more Power Connector Connects the AC adapter Front Components Ref Component Description See Also Œ Hooks Allows you to hook the computer to the docking station Floppy Disk Drive Accepts a floppy disk for installing software or storing data files Ž CD COBMO Drive Accepts a compact disc CD for installing or loading software accessing data...

Page 32: ...Getting Started 1 17 Bottom Side Components Ref Component Description See Also Œ Speaker Sends out sound and voice from the docking station ...

Page 33: ...ing Started 1 18 Top Components Ref Component Description See Also Œ Hooks Secures the computer to the docking station Docking Connector Serves as the interface between the docking station and the computer ...

Page 34: ...hapter To install the operating system if your dealer has not already done so See the operating system manual To know more about the operating system Read the operating system manual To install the drivers if your dealer has not already done so See Chapter 6 To set a power on password See Security Menu in Chapter 5 To charge the battery pack for the first time See Charging the Battery Pack in Chap...

Page 35: ...Getting Started 1 20 ...

Page 36: ...puters you may choose to read only the parts containing information unique to your computer Described in this chapter are the operating basics of these components l Keyboard l Touchpad l Touchscreen l Floppy disk drive when connected to docking station l Hard disk drive l CD COMBO drive when connected to docking station And these features l Starting and stopping the computer l Function keys l Vide...

Page 37: ...rams to run on The most widely used operating system today is Microsoft Windows Stopping the Computer When you finish a working session you can stop the computer by turning off power or leaving the computer in Standby or Suspend mode To stop in this mode Do this To start up or resume again Off Follow the shutdown procedure of your operating system This can prevent loss of unsaved data or damage to...

Page 38: ...s in Windows you can place the computer in Suspend mode by pressing the power button or by closing the display cover Press the power button If you choose to stop in Standby or Suspend mode you can return to where you left off the next time you start up the computer See Power Management in Chapter 3 for more information ...

Page 39: ...sed in combination with other keys for program specific functions The Alternate key is normally used in combination with other keys for program specific functions The Escape key is usually used for stopping a process Examples are exiting a program and canceling a command The function depends on the program you are using When the lock keys Caps Lock Num Lk and Scroll Lk are pressed their correspond...

Page 40: ...ns When Num Lk is on the numeric keys are activated meaning you can use these keys to enter numerals with Fn key NOTE z Some software may not be able to use the numeric keypad on the computer If so use the numeric keypad on an external keyboard instead Euro Symbol If your Windows supports the Euro dollar sign you can press the sign on the keyboard z To press the CTRL ALT E ...

Page 41: ...p To perform a desired function first press and hold Fn then press the other key Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer Most hot keys operate in a cyclic way Each time a hot key combination is pressed it shifts the corresponding function to the other or next choice You can easily identify the hot keys with the ico...

Page 42: ...or is connected through the docking station LCD CRT monitor Display on both NOTE If the display mode is set to 256 colors or lower or in DOS mode there will be only two modes for selecting CRT only and Display on both Fn F10 Serves as the sleep button that you can define with Windows Power Management See Power Management in chapter 3 ...

Page 43: ...o buttons To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a miniature duplicate of your display As you slide your fingertip across the pad the pointer also called cursor on the screen moves accordingly When your finger reaches the edge of the pad simply relocate yourself by lifting the finger and placing it on the other side of the pad Here are some comm...

Page 44: ...e your finger on the bottom edge of the pad and slide your finger left and right This function works only after you install the touchpad driver supplied with the computer and it may not work for all applications TABLE NOTE If you swap the left and right buttons tapping on the touchpad as an alternative method of pressing the left button will no longer be valid Configuring the Touchpad You may want...

Page 45: ...handle of the computer refer to Rear Components on chapter 1 To use the touchscreen place the touchscreen pen or your forefinger on the touchscreen As you slide your pen or fingertip across the screen the pointer or cursor on the screen moves in the same direction across the screen as your fingertip or pen moves across the screen Here are some common terms that you should know when using the touch...

Page 46: ...th the computer and it may not work for all applications TABLE NOTE If you swap the left and right buttons tapping on the touchscreen as an alternative method of pressing the left mouse button will no longer be valid Configuring the Touchscreen You may want to configure the touchscreen to suit your needs You can also change the size of the on screen pointer the speed of the pointer and so on To co...

Page 47: ...o you can transfer information from one computer to another The floppy disk drive is a high density 3 5 inch one which can read and write to either double density 2DD 720 KB floppy disks or high density 2HD 1 44 MB floppy disks Notice that both types of floppy disk have an arrow imprinted on the front upper left corner and a sliding write protect tab on the bottom left corner as illustrated above ...

Page 48: ...r is off and then press the eject button on the drive When the floppy disk pops out of the drive remove the floppy disk and store it properly CAUTION l Never turn off or reset the computer while the floppy disk drive in use indicator is on l Always store your floppy disks in a safe clean container to protect them from the environment and magnetic fields l A floppy disk must be formatted before you...

Page 49: ... latest in fast reliable mass storage by integrating all the control circuitry necessary for operation directly onto the drive itself This allows the drive manufacturer to carefully optimize drive performance CAUTION l Make regular backups of your data files from your hard disk drive to floppy disks or other storage media l Never try to remove or install the hard disk drive while the computer is p...

Page 50: ... drive not only reads the above discs but also writes to CD R and CD RW discs CAUTION 1 When inserting a CD do not use force 2 Make sure the CD is correctly inserted into the tray and then close the tray 3 Do not leave the CD tray open Also avoid touching the lens in the tray with your hand If the lens becomes dirty the CD ROM may malfunction 4 Do not wipe the lens with rough surface materials suc...

Page 51: ...nded 3 To insert a CD put down the CD in the tray with its label facing up Slightly press the center of the CD until it clicks into place To remove a CD hold the CD by its outer edge and lift it up from the tray 4 Gently push the tray back into the drive NOTE In the unlikely event that you are unable to release the CD tray by pressing the eject button you can manually release the CD See CD COMBO D...

Page 52: ... LCD is closed If you want to use the computer with the LCD closed set None to the When I close the lid of my portable computer option in the Power Management properties Thus the computer does not enter Standby or Suspend mode when the LCD is closed Configuring the Display Modes NOTE To take advantage of the enhanced video capabilities the video driver supplied with your computer must be installed...

Page 53: ...puter 2 18 Display Mode LCD Only CRT Only Simultaneous Display Resolution Colors 8 bit 16 bit 24 bit 640x480 32 bit 8 bit 16 bit 24 bit 720x480 32 bit 8 bit 16 bit 24 bit 800x600 32 bit 8 bit 16 bit 24 bit 848x480 32 bit ...

Page 54: ...Simultaneous Display 8 bit 16 bit 24 bit 1024x768 32 bit 8 bit 16 bit 24 bit 1152x864 32 bit 8 bit 16 bit 1280x1024 24 bit 8 bit 1600x1200 16 bit TABLE NOTE 8 bit 256 colors 16 bit High Color or 65 536 64 K colors 24 and 32 bit True Color 16 770 000 16 M colors ...

Page 55: ...puter and the optional docking station l External audio connectors located on the left side of the computer or on the right side of the optional docking station Ways of playing and recording sound vary with the operating system used See your operating system documentation or online help for specific information Connecting Audio Devices For higher audio quality you can send or receive sound through...

Page 56: ...to the modem connect the end nearest the core on the modem cable to the computer s RJ 11 connector and the other end to the telephone line Using the LAN NOTE for Windows 2000 To take advantage of the LAN feature the LAN driver supplied with your computer must be installed The internal 100Base T LAN Local Area Network module allows you to connect your computer to a network It supports data transfer...

Page 57: ...Operating Your Computer 2 22 ...

Page 58: ...intain optimal battery performance it is important that you use the battery in the proper way The topics in this chapter include What is an AC or car adapter How to charge the battery pack When and how to initialize the battery pack How to check the battery level How to replace the battery pack What happens when the battery is low and what actions to take What is Power Management How to save power...

Page 59: ... computer l When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electrical outlet usually provides AC power It also charges the battery pack when connected to AC power The AC adapter operates on any voltage in the range of 100 240 V AC...

Page 60: ... gets above 60 C 140 F If this happens the battery pack may be damaged please contact your dealer l During charging do not disconnect the AC adapter before the battery has been fully charged otherwise you will get a prematurely charged battery To charge the battery pack connect the AC adapter to the computer and an electrical outlet The Battery Charge Indicator LED on the computer glows orange to ...

Page 61: ... down automatically 4 Connect the AC adapter to fully charge the battery pack Checking the Battery Level NOTE Any battery level indication is an estimated result The actual operating time can be different from the estimated time depending on how you are using the computer You can check the approximate battery level using the battery meter function of the operating system To read the battery level ...

Page 62: ...ce the battery compartment cover and slide the battery cover latch outward to secure it Battery Low Signals and Actions Battery Low occurs when the battery has approximately 10 of its charge remaining The computer in the Battery State Indicator LED blink to alert you to take actions NOTE You can set up your threshold and signals of Battery Low under Windows Immediately save your data upon Battery ...

Page 63: ... card during battery low periods This is because the access may take longer than the time it takes the battery to run out of charge thus making your access to the card unsuccessful l If you fail to save your data when the battery completely runs out of charge then you lose your data ...

Page 64: ... Suspend to Disk Suspend mode NOTE If your operating system does not support ACPI you can use the computer s Suspend to Disk function which is equivalent to Windows Hibernation function See Power Menu in Chapter 5 for more information What When Power to the hard disk is turned off When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle fo...

Page 65: ...d mode Suspend to disk is a very useful feature People frequently open many applications when they use computers It takes some time to get all these applications open and running and normally they all have to be closed before the system can be turned off When you use the Suspend to disk feature you do not have to close the applications The computer stores the state of your computer to a file on th...

Page 66: ... brightness to the lowest comfortable level l Disable the parallel and serial ports if no devices are connected to these ports See Advanced Menu in Chapter 5 l If you work with an application that uses the serial port or a PC Card exit the application when you finish using it l If you have a PC Card installed remove it when not in use Some PC Cards drain power even while they are inactive l Turn o...

Page 67: ...Managing Power 3 10 ...

Page 68: ...g other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter This chapter gives guidelines on installing and using these devices External monitor Parallel device through the optional docking station Serial device USB device PC Card ...

Page 69: ...other end to an electrical outlet 4 To use the monitor turn on the monitor before turning on the computer 5 The monitor should respond by default If not you can switch the display to the monitor or to both simultaneous displays by pressing Fn F9 In Windows you can also change the display through the settings in Display Properties 6 You can change display settings through your operating system See ...

Page 70: ...tional peripheral port Follow this procedure to connect a parallel device 1 Make sure that the LPT Port item is set properly in the BIOS Setup program See Advanced Menu in Chapter 5 for information 2 Make sure the computer is not turned on 3 Plug the parallel device s cable to the docking station s parallel port 4 If the parallel device has independent power plug its power cord into an electrical ...

Page 71: ...information 2 Make sure the computer is not turned on 3 Plug the device cable to the serial port on the computer NOTE When the computer is connected to the optional docking station plug its cable to the serial port on the rear of the docking station instead of using the serial port of the computer 4 Turn on the computer NOTE Portable modems that derive power through the serial port cannot be used ...

Page 72: ...u can install and remove USB devices without turning off the computer With its multiple connection capability up to 127 devices can be connected in a daisy chain configuration In addition you can use a USB hub that converts a single USB connector into multiple ports where USB devices can be connected To connect a standard USB device simply plug the device cable to the USB port on the computer NOTE...

Page 73: ...g a PC Card NOTES l Some PC Cards require additional system resources Before using such PC card you may have to free other system resources for the PC Card l Although some PC Cards can be inserted and removed without turning off the computer you cannot remove or install PC Cards during Standby mode To insert a PC Card 1 Locate the PC Card slot on the right side of the computer 2 Slide the PC Card ...

Page 74: ...ur operating system may require you to stop the PC Card before you actually remove it In Windows double click the PC Card icon in Control Panel to stop the card 2 Push the eject button and the card will slide out slightly 3 Pull the card out of the slot ...

Page 75: ...puter 4 8 System Memory Upgrade You can upgrade your computer by changing system memory to a maximum of 1GB on the DDR SDRAM slot However to avoid damage during the installation procedure please ask your dealer for help ...

Page 76: ...s of the computer BIOS are a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the SCU program ...

Page 77: ...imize system performance Starting SCU NOTES l The Setup screens shown in this chapter are for your reference only The actual items or settings on your computer may differ l The Setup program may have been updated after the publication of this manual l The settings you select in your operating system might override similar settings in Setup To run SCU press F2 when the prompt appears in the left co...

Page 78: ...les of the available menus Each menu title brings a specific menu l The center left column of the menu contains items that you can set for the selected menu title l The right column of the menu provides help information of the selected item l The bottom lines give keyboard instructions for moving around and making selections ...

Page 79: ...ow when an item is selected Space bar Cycles through the pre defined value for the selected item Pressing the space bar brings up the next value pressing the minus key does the contrary Esc 1 Exits the SCU program 2 Returns to the previous menu if in a submenu 3 Closes the options window if one is open NOTE You are advised to use the touchpad or mouse if installed as it is more straightforward tha...

Page 80: ...Setup Configuration Utility 5 5 Main Menu The Main menu contains the basic configuration settings of the system Date and Time Sets the system date and time ...

Page 81: ...a letter key to enter a number even if Num Lock is turned off When this is disabled you cannot enter a number with the above method A check mark ü indicates enabled while undline _ indicates disabled USB Emulation enables or disables the system s support for the USB port in DOS mode Advanced Menu The Advanced menu contains the input output configuration settings of the system ...

Page 82: ...e battery life by decreasing the CPU s running speed under certain conditions while still maintaining a high performance If this item is enabled the CPU will automatically change its speed whenever necessary based on the Power Scheme setting in Windows s Control Panel If this item is disabled the CPU will always run in the lowest speed 600 MHz ...

Page 83: ...Setup Configuration Utility 5 8 Shared Video Memory sets the shared memory size of the video controller The options are 4M 8M 16M and 32M Com Ports ...

Page 84: ...our password by typing it again and pressing Enter If the Enable Password to Power on sub item is enabled the set password is always required to boot the computer Hard Disk Boot Sector sets if a warning message will appear when the hard disk boot sector partition table has been changed A check mark ü indicates enabled while an underline _ indicates disabled The default setting is disabled CAUTION ...

Page 85: ...e first device but if it is not available will try the next boot device If you set the first boot device to LAN Boot the system will boot from the LAN server first The options are Hard Disk Drive CD ROM Drive Floppy Disk Drive and LAN Boot The default setting is Floppy Disk Drive Hard Disk Drive CD ROM Drive then LAN Boot Note If you set all booting options to the same device then the computer wil...

Page 86: ...must save and exit so that the new setting can take effect Save Change and Exit saves the changes you have made and exits SCU Discard Changes and Exit exits SCU without saving the changes you have made Get Default Values loads factory default values for all the items Load Previous Values loads CMOS values before running SCU ...

Page 87: ...Setup Configuration Utility 5 12 ...

Page 88: ...computer some operating systems require custom software known as drivers to be installed If you purchased the computer with Windows pre installed your dealer may have already installed the drivers If not you need to install the drivers using the CD supplied with your computer This chapter describes how to install the drivers ...

Page 89: ...ndows 2000 and Windows XP only The available items may differ according to your computer model and Operating System An autorun is provided on the driver CD to help you easily install the drivers As you insert the driver CD the autorun program automatically starts If you need to start the program manually run the Autorun exe program from the Setup directory of the driver CD Note If driver CD versio...

Page 90: ... click on the particular option and follow the onscreen instructions to continue and complete installation Device Driver Press the Device driver button the system will auto install include VGA Audio Modem LAN Wireless LAN USB 2 0 DirectX 8 1 Chipset driver Installing Software Drivers 6 3 ...

Page 91: ... Allows you to use the network function of the computer USB 2 0 Allows your system to connect to USB 2 0 devices DirectX 8 1 Allows you to take full advantage of the multimedia applications Chipset Ensures the full function of the following drivers Install this main chipset driver installing the device drivers Touchscreen Allows you to use your fingers as a pointing device on the LCD screen refer ...

Page 92: ...em The driver should now be loaded 4 After the system has finished rebooting click on the PenMount Monitor icon located on the taskbar to bring up the PenMount Control Panel 5 Select the Standard Calibrate folder and click on OK button 6 If you need 4 9 16 25 dot of the calibrate we suggest select Advanced Calibrate button to calibrate 7 Click on the four sides points and the plus sign on the scre...

Page 93: ...Installing Software Drivers 6 6 Installing Drivers for Windows XP To set up the necessary drivers for Windows XP click on TOUCH SCREEN on the initial screen The following screen appears ...

Page 94: ...Installing Software Drivers 6 7 Install Touch Screen Driver for Windows XP Hardware Install 1 Insert the driver CD to the CD drive to bring up the following screen Select WINXP ...

Page 95: ...Installing Software Drivers 6 8 2 When the TSRC XP htm file appear then select START Control Panel button ...

Page 96: ...Installing Software Drivers 6 9 3 When the Control Panel screen appear then click on performance and Maintenance button ...

Page 97: ...Installing Software Drivers 6 10 5 When the Performance and Maintenance screen appear and then click on System button ...

Page 98: ...Installing Software Drivers 6 11 5 When the System Properties screen appear and then click on Hardware and Device Manager button ...

Page 99: ...Installing Software Drivers 6 12 6 When the Device Manager screen appear then click on Unknown device and then click on the Properties icon ...

Page 100: ...Installing Software Drivers 6 13 7 When the Unknown Device Properties screen appear and then click on Reinstall Driver button ...

Page 101: ...g Software Drivers 6 14 8 When the Hardware Update Wizard appears click on Install the software automatically Recommand then click on Next 9 When the Hardware Installation screen appears click on Continue Anyway ...

Page 102: ...Installing Software Drivers 6 15 10 When the Hardware Update Wizard screen appears click on Finish button ...

Page 103: ...Installing Software Drivers 6 16 11 When the PenMount DMC9000 and DMC9100 Properties screen appears click on Close button to exit the driver installation ...

Page 104: ...talling Software Drivers 6 17 Touchscreen Utility To install the touchscreen utility perform the following 1 Insert the driver CD to the CD drive to bring up the following screen 2 Click on Start then Run ...

Page 105: ...ontinue 6 Select I accept the terms in the license agreement then click on Next 7 When the Ready to Install the Program screen appears clcik on Install to continue 8 Reboot the system 9 After the system has restarted click on the PM icon located on the lower right portion of your taskbar to bring up the PENMOUNT Control Panel 10 When the PENMOUNT Control Panel dialog box appears click on the Calib...

Page 106: ...ou need 4 9 16 25 dot of the calibrate we suggest select Advanced Calibration button to calibrate 12 Click on the four sides red points and plus sign on the screen to calibrate your PENMOUNT pen to start using your MIL BOOK 100 s Touchscreen ...

Page 107: ...Installing Software Drivers 6 20 ...

Page 108: ...peration and reduce the risk of damage to your computer This chapter gives you guidelines covering these areas of maintenance l How to protect the computer l What to note when using and storing the computer l How to clean the computer l What to note when using the battery pack l What to note when traveling with the computer ...

Page 109: ...rs on the screen whenever the computer is turned on The password is set via the SCU program See Security Menu in Chapter 5 for instructions Using an Anti Virus Strategy New viruses are always being developed nowadays and they are attacking computers even more easily with emails so commonly used worldwide The Security feature of the SCU program protects the boot sector of the hard disk To enable th...

Page 110: ... strong magnetic field such as a TV refrigerator motor or a large audio speaker l Do not move the computer abruptly from a cold to a warm place A temperature difference of more than 10 C will cause condensation inside the unit which may damage the storage media l Do not place the computer on an unsteady surface General Guidelines l Do not place heavy objects on top of the computer when it is close...

Page 111: ...oing so may avoid harm to the battery pack l Operate the computer with the battery pack installed even when using external power This ensures that the battery is fully charged l If you will not be using the computer for a long period of time more than two weeks remove the battery pack from the computer l If you remove the battery pack make sure the battery terminals do not contact any conductors s...

Page 112: ... as a battery charger l Hand carry the computer Do not check it in as luggage l If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat l Allow extra time for airport security Many airports inspect electronic devices carefully l When going through airport security it is recommended that you send the computer and floppy disks thro...

Page 113: ...Caring for the Computer 7 6 ...

Page 114: ...se computer problems When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems It is divided into three sections l Preliminary checklist l Solving common problems l Resetting the computer ...

Page 115: ... sure that the cable connections are correct and secure l Make sure that the configuration information is properly set in the SCU program l Make sure that all the device drivers are correctly installed l Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consul...

Page 116: ...y disk drive problems on optional docking station P 8 7 Hardware device problems P 8 8 Hard disk drive problems P 8 8 Keyboard mouse and touchpad problems P 8 9 LAN Wireless LAN problems P 8 10 Modem problems P 8 10 PC Card problems P 8 10 Power Management problems for Windows P 8 11 Printer problems connected to optional docking station P 8 12 Software problems P 8 12 Sound problems P 8 13 Startu...

Page 117: ... potential Initialize the battery to solve the problem See Initializing the Battery Pack in Chapter 3 for instructions l Make sure that power to the computer is off If you use the computer during recharging for more than 4 hours the recharging will stop no matter whether the battery has been fully charged or not If this happens you can disconnect and then reconnect the AC adapter to start the rech...

Page 118: ...ing the method described next 1 Turn off the computer 2 Insert a small rod such as a straightened paperclip into the drive s manual eject hole and push firmly to release the tray 3 Pull the tray out until fully extended and then remove the CD Display Problems Nothing appears on the screen l If the power on indicator LED is not on check the electrical outlet the plugs and power cords l If the power...

Page 119: ...FT LCD technology It is not regarded as a LCD defect The Inspection Standard generally agreed in the LCD industry allows a maximum of 8 pixels on a unit Term definition Bright dots When the LCD screen is lighted dots appear bright at a dark area Red green blue bright dots also count Dark dots When the LCD screen is lighted dots appear black at bright areas Distance between defective dots The minim...

Page 120: ... item Display Mode on the Main menu of the SCU program is configured correctly l Press Fn F9 or use Windows Display properties to select the display options Floppy Disk Drive Problems on optional docking station The Floppy Disk Drive In use Indicator stays on l Make sure that the floppy disk is not physically damaged l Make sure that the floppy disk is inserted correctly The disk drive cannot writ...

Page 121: ...e documentation that came with the device l Check the cables or power cords for correct connections l For an external device that has its own power switch make sure that the power is turned on Hard Disk Drive Problems The computer cannot find the hard disk drive after it is turned on l Make sure that the hard disk drive type is configured correctly in the SCU program The hard disk drive error mess...

Page 122: ...um Lk is switched on Check if the Num Lk LED Indicator lights green or not The external keyboard does not work l Make sure that the keyboard cable is properly connected The PS 2 mouse does not work l Make sure that the mouse cable is properly connected l Make sure that the pointing device is enabled in the SCU program The serial mouse does not work l Make sure that the mouse cable is properly conn...

Page 123: ...at the telephone line is properly connected l Make sure that the COM port in the communication software is correctly set l Turn off power management PC Card Problems The PC Card does not work l Make sure that the PC Card is correctly seated l If the card requires an IRQ interrupt request make sure that there is one available l The PC Card may be attempting to use a COM port in a manner that confli...

Page 124: ...Standby mode Exit and restart the application Power Management Problems for Windows The computer does not enter Standby or Suspend mode automatically l If you have a connection to another computer the computer does not enter Standby or Suspend mode if the connection is actively in use l Make sure that the Standby or Suspend time out is enabled The computer does not enter Standby or Suspend mode im...

Page 125: ...ed l Make sure that the printer driver is correctly installed l Make sure that you have assigned the printer port correctly in your operating system or application program l Make sure that the printer port is enabled in the SCU program The printer prints garbled information l Make sure that the printer driver is correctly installed l Make sure that the printer cable is properly connected Software ...

Page 126: ...e sound system does not record l Adjust the playback or recording sound levels The external microphone or audio device does not work l Make sure that the microphone is connected to the proper connector on the computer l Make sure that your computer is equipped with the driver needed l Click the speaker symbol on the taskbar and check the Windows volume control l Check the volume control of your co...

Page 127: ...the hard disk l Make sure that the hard disk is set correctly in the SCU program The message Invalid system disk or Disk error appears on the screen after you turn on the computer l If you are deliberately trying to boot from a floppy disk replace the disk with a bootable one and press any key to continue booting l If you are booting from the hard disk make sure that there is no floppy disk in the...

Page 128: ...rror occurs and the program you are using hangs up If the system operation seems to hang up first wait It is possible that the system is processing data Periodically check the hard disk drive in use LED indicator if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use the restart function of...

Page 129: ...Troubleshooting 8 16 ...

Page 130: ...ctx R R Display Video port VGA port via optional docking station Keyboard Water proof with fluorescent membrane standard keys numeric keypad 12 function keys and a special Fn Function key Pointing device PS 2 compatible touchpad or touchscreen pen Floppy disk drive 3 5 inch 1 44 MB via optional docking station Hard disk drive 2 5 inch IDE Ultra DMA 100 support Storage device CD COMBO drive CD ROM ...

Page 131: ...0 MBPS auto negotiation AC adapter 100 240 V AC 50 60 Hz auto switching Car adapter 12 32 V DC Power Battery Li ion battery 9 cells Dimension W D H 10 87 9 41 1 69 inch 276 239 43 mm for computer 10 87 9 41 1 02 inch 276 239 26 mm for docking station option Weight 5 91 lb 2 7 kg includes handle and battery for computer 2 76 lb 1 25 kg for docking station option Temperature Operating 0 C to 55 C No...

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