23
Customer Service Toll-Free: 866.435.3948
Problem
Possible Cause
Corrective Action
The control unit
power does not
last a full day .
1. The control unit needs to be
charged.
2. Device fault.
1. Charge the control unit.
Refer to Section
5.3 Charging the Device.
2. Please call customer service at
(toll-free) 866.435.3948.*
There is a change
in performance of
the device .
1. The control unit has not been
securely inserted into the
Compression Sleeve.
2. Device fault.
1.
Refer to Section 5.4.2 Inserting the Control
Unit into the Compression Sleeve.
2. Please call customer service at
(toll-free) 866.435.3948.*
The device turns
off unexpectedly .
1. Automatic shutdown
due to temporary event.
2. The control unit needs to
be charged.
3. Auto shutdown and lock out.
4. Device fault.
1. Switch the control unit back on.
Refer to
Section 5.5 Switching On the ACTitouch
System in Sustained Compression Mode.
2. Charge the control unit.
Refer to Section
5.3 Charging the Device.
3. Remove the control unit from the
Compression Sleeve. Reset the device
by pressing and holding the MUTE
button for ten (10) seconds. The LCD
will flash “–––” to indicate a successful
event log reset, and the unit will switch
off. The control unit may now be
reinserted into the Compression Sleeve
and used as normal.
4. Please call customer service at (toll-free)
866.435.3948.*
8 .1
Limited Warranty for Home Use
Tactile Medical provides a warranty for the ACTitouch System. The ACTitouch control
unit, sleeve and power adapter are warranted to be free from defects in material and
workmanship for a period of one (1) year from the date of purchase. All other accessories
and supplies related to the use of the ACTitouch System are warranted to be free from
defects in material and workmanship for their first use. Tactile Medical’s sole obligation in
the event of a breach of this warranty is expressly limited to the replacement of defective
parts that cannot, in the sole discretion of Tactile Medical, be repaired. Replacement parts
may be new or refurbished parts as solely determined by Tactile Medical. No representation
or other affirmation of fact set forth in this agreement, including but not limited to
statements regarding suitability for use or performance of the ACTitouch System, shall be
deemed to be a warranty or representation by Tactile Medical for any purpose, nor give
rise to any liability or obligation of Tactile Medical. EXCEPT FOR THE FOREGOING, TACTILE
MEDICAL MAKES NO OTHER WARRANTY. THE WARRANTIES SET FORTH HERE ARE IN LIEU OF
ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, WHICH ARE HEREBY DISCLAIMED AND
EXCLUDED BY THE MANUFACTURER, INCLUDING WITHOUT LIMITATION ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AND ALL
* Customer service can be contacted at 866 .435 .3948 (toll-free) between 7:00 am – 7:00 pm CT,
Monday through Friday .
Summary of Contents for Actitouch
Page 1: ...USER GUIDE ACTITOUCH SYSTEM Adaptive Compression Therapy...
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