T-Mobile T Phone Pro 2023, User Manual

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My phone can’t charge properly
• Make sure that you are using the proper charger that comes with the phone.
• Make sure that your battery is not completely discharged; if the battery power has been discharged for a long
time, it may take around 10 minutes to display the battery charging indicator on the screen.
• Make sure that charging is carried out under normal conditions (0°C (32°F) to 45°C (113°F)).
I can’t add a contact
• Make sure that your SIM card contact list are not full; delete some files or save the files to the phone.
My callers can’t leave messages on my voicemail
• Contact your network carrier to check service availability.
• Set up your voicemail so that your caller can leave a message.
I can’t access my voicemail
• Make sure that T-Mobile’s voicemail number is correctly entered in “Voicemail number”.
• Try later if the network is busy.
I can’t send and receive MMS
• Check your phone storage as it might be full.
• Contact customer care to check service availability and MMS parameters.
• Verify the server center number or your MMS profile with customer care.
• The server center may be swamped. Try again later.
• Start a new Messaging string. Your messaging string may have reached its limit.
SIM card PIN locked
• Contact customer care to obtain the PUK (Personal Unblocking Key) code.
I can’t connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart Suite installation.
• Make sure that you’re using the right cable from the box.
I can’t download new files
• Make sure that there is enough phone storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status.