T-Mobile T Phone Pro 2023, User Manual

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11 Troubleshooting .............................................................
Review some of these common issues and their solutions.
My phone can’t receive incoming calls
• Make sure that your phone is switched on and connected to a network.
• Check for overloaded or unavailable network.
• Check your subscription status.
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn’t appear when a call is received
• If the caller is not in your contact list, you have the option to subscribe to NameID
• Your caller may have concealed his name or number.
I can’t find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger signal strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can’t use the features described in the manual
• Check to make sure that your subscription includes this service.
• Make sure that this feature doesn’t require any additional accessory.
When I select a number from my contacts, the number can’t be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an international number.