English
34 SysHrw
19. IN-WARRANTY RETURN MATERIAL PROCEDURE
20. SERVICE AND SPARE PARTS ORDER
Material must not be returned without permission of our After Sales Department.
To return the material, contact your nearest sales office and ask for a "return voucher". This return voucher
shall be sent out with the returned material and shall contain all necessary information concerning the
problem encountered.
The return of the part does not constitute an order for replacement. Therefore, a purchase order must be
entered through your nearest distributor or regional sales office. The order should include part name, part
number, model number and serial number of the unit involved.
Following our personal inspection of the returned part, and if it is determined that the failure is due to faulty
material or workmanship, and in warranty, credit will be issued on customer's purchase order. All parts shall
be returned to our factory, transportation charges prepaid.
The model number, the confirmation number and the unit serial number indicated on the name plate must
be provided whenever service works or spare parts are ordered.
For any spare part order, indicate the date of unit installation and date of failure. Use the part number
provided by our service spare parts, if it not available, provide full description of the part required.
