18
Warranty
Synesso, Inc and/or your Distributor warrants to the original purchaser that Synesso espresso machines
are free from defects in materials and workmanship under normal use and service for the period
commencing upon the date of shipping and continuing for 12 months from the original date of shipment.
Synesso will make a good faith effort for prompt correction or other adjustment with respect to any non
wearing part that proves to be defective within the limited warranty period. This Limited Warranty is
conditional upon proper use of the machine by the purchaser.
This Limited Warranty does not cover defects or damage resulting from: accident, misuse, abuse, shipping
damage, neglect, unusual physical, electrical or electromechanical stress, unauthorized customer
modifications or improper water filtration.
Proper water filtration and regular filter changes are a requirement to keep your factory warranty
valid and your machine functioning properly.
It is highly recommended that you contact a professional
water filtration specialist in your area and have your water tested to determine the proper filtration system. It
is important to note that many municipalities change their water sources throughout the year, so additional
water tests may become necessary.
Water Standards to keep your warranty valid:
Total Dissolved Solids (TDS)
30 to 200 ppm (parts per million)
Total Hardness - in ppm
Less than 85 ppm
Total Hardness – in grains
3 to 5 grains (divide ppm by 17.1 to get grains)
pH
6 pH to 8 pH
Chloride
0 ppm – any Chlorides can be corrosive and harmful
Total Alkalinity
Less than 100 ppm
Chlorine 0
ppm
Iron 0
ppm
Any part which is determined to be defective in materials or workmanship should be returned to Synesso or
to an authorized service location, shipping costs prepaid, as Synesso designates. Synesso may repair or
replace the product or part with new or factory refurbished equipment at Synesso’s sole discretion. If the
product or part is determined to be defective and in compliance with the Limited Warranty conditions, the
replacement part or product will be returned to the purchaser with shipping prepaid **.
Many jurisdictions have codes and regulations governing sales, construction, installation, and/or use of
products for certain purposes, which may vary from area to area. While Synesso attempts to assure that its
products comply with such codes, it cannot guarantee compliance and cannot be responsible for how the
product is used or installed.
Synesso’s liability is limited to the purchase price of the product and shall not be held liable for damages
that extend beyond the product itself. Synesso’s liability of consequential, incidental damages, indirect or
direct damages for personal injury, inability to properly use this product, loss of business profits or
interruption to business is expressly disclaimed.
** Equipment sold or residing outside the United States, purchaser maybe required to pay for the shipping and
associated costs for warranty parts, repairs and services.
